Client Operations Officer, Payment Services M/F

CACEIS; Asia; On-site; PEN 68,000 - 93,000; Full time

Job summary

CACEIS Malaysia is seeking a Client Operations Officer for Payments Services. You will manage day-to-day payment operations, ensure control governance, and collaborate with Risk, Compliance and Change programs to meet regulatory requirements.

The role focuses on delivering high-quality services to external and internal stakeholders, while driving efficiency, accuracy and timely MI reporting. Working hours are 9am–6pm, with a client-first mindset in a busy operations environment.

Qualifications

• Must have strong analytical thinking and risk mindset.
• Display leadership attributes and ability to work in a team.
• Proficient in MS Office – Excel and Word.
• Proficient in English (written and oral).
• Relevant experience in Banking or Financial Operations/Financial Services.
• Detailed knowledge of all cash products, markets and Payment schemes/systems.

Responsibilities

• Accountable for accuracy and timely resolution of operational issues.
• Active support in the implementation of new monitoring policies when required
• Works closely with team’s management to achieve department and organization goals.
• To fully support the BAU demands for the Clients and the Business in Malaysia Ops.
• Evaluates productivity performance and regularly reviews and produces daily/monthly MI reporting.
• Ensures the process is controlled and risk is mitigated, and automated as much as possible.
• Identifying and encourage process improvement ideas.
• Manage the efficiency and productivity to ensure all metrics are submitted/maintained in an accurate and timely manner.
• Achieve all SLA’s that have been agreed.
• Reviewing of process procedures periodically

Skills

Analytical thinking

Leadership

MS Office (Excel/Word)

English proficiency

Banking / Financial Operations

Cash products & payment schemes

Education

Bachelor degree or equivalent

Tools

Milvus

ISO

Stelink

Job description

Client Operations Officer, Payment Services M/F

Business type

Types of Jobs - Asset Management

Job title

Client Operations Officer, Payment Services M/F

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

You will be responsible for the day to day operations of Payment services activities. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mind-set. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group’s initiative as well as assist with Internal and External Audit and Regulatory requirements.

Working Hours: 9am – 6pm

What will you do?

Accountable for accuracy and timely resolution of operational issues.

Active support in the implementation of new monitoring policies when required

Works closely with team’s management to achieve department and organization goals.

To fully support the BAU demands for the Clients and the Business in Malaysia Ops.

Evaluates productivity performance and regularly reviews and produces daily/monthly MI reporting.

Ensures the process is controlled and risk is mitigated, and automated as much as possible.

Identifying and encourage process improvement ideas.

Manage the efficiency and productivity to ensure all metrics are submitted/maintained in an accurate and timely manner.

Achieve all SLA’s that have been agreed.

Reviewing of process procedures periodically

#LI-MS1

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Tertiary educated with relevant background.

Level of minimal experience

0-2 years

Experience

Must-have

• Analytical thinking and risk mind-set
• Display leadership attributes and able to work in a team.
• Knowledge in MS Office – Excel and Word.
• Proficient in English (written and oral).
• Relevant experience in Banking or Financial Operations/Financial Services.
• Detailed knowledge of all cash products, markets and Payment schemes/systems

Nice to have

• Action oriented – exhibits drive, motivation, communication and decision-making skills.
• Displays leadership and demonstrates ability to adapt to changes.

Technical skills required

• Knowledge in Milvus and ISO, Stelink.

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.9 trillion in assets under custody and €3.7 trillion in assets under administration (figures as of 31 December 2025).
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