Waiter and Waitress - Seasonal

Mandarin Oriental; Muscat; On-site; OMR 8,900 - 16,000; Full time

Job summary

Mandarin Oriental Muscat is seeking a Server to join our Food and Beverage team. You will be responsible for delivering exemplary service, maintaining high standards, and ensuring guest satisfaction in a luxury setting.

Experience in a luxury property and fluency in English are preferred. Arabic is a plus, and you should be able to manage orders efficiently while upholding our Legendary Quality Standards.

Qualifications

• Proficiency in English is essential; Arabic skills are a plus.
• Experience as a Server in a luxury property is preferred.
• Ability to operate the software system to process orders efficiently.
• Strong understanding of F&B concepts to effectively communicate with guests.

Responsibilities

• Ensure uniform and personal grooming meet luxury standards.
• Complete mise en place and service efficiently.
• Know the menu and wine list to answer guest questions.
• Greet guests and build rapport for guest satisfaction.
• Maintain cleanliness and organization of the dining area.
• Prepare VIP amenities per standards.
• Ensure service steps meet quality standards.
• Present dishes per hotel standards and F&B specs.
• Upsell services to guests to enhance experience and revenue.
• Handle billing according to policies.
• Report guest feedback to management promptly.
• Assist with clearing tables and rotating service ware.
• Count and manage linen on a rota basis.
• Collaborate with colleagues and provide support.
• Perform any additional duties as required by management.

Skills

English proficiency

Guest interaction

Order processing

Job description

Mandarin Oriental Muscat is looking for a Serverto join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Serverreports to the Food and Beverage Supervisor.

As Server, you will be responsible for the following duties:

• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
• To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.
• To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction.
• To greets guests and establish rapport in order to ensure guest satisfaction.
• To ensure that the restaurant is kept clean and in appropriate order at all times.
• To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
• To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
• To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
• To up-sell services and products to our guests always, enhancing service and generating increased revenue.
• To perform any tasks relating to billing according to hotel service standards and cashiering policies
• To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
• To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum
• To perform duties relating to counting linen on a rota basis
• To cooperate with colleagues and provide practical support.
• To perform additional duties as related to the position or as prescribed by management.

Server, we expect from you:

• Previous experience as a Server in a luxury property is preferred.
• Proficiency in English is essential; additional or Arabic language skills are a plus.
• Ability to operate the software system to process orders efficiently.
• Strong understanding of the outlet's concept and food and beverage offerings to effectively communicate with guests.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?