Team Leader - Lobby Lounge (Kuwait)

Career Land Center, LLC; Muscat; On-site; OMR 10,000 - 15,000; Full time

Benefits offered by this job

Accommodation

Transportation

Duty meals

Paid holidays

Medical insurance

Standard local benefits

Job summary

Career Land Center, LLC is seeking an experienced Team Leader – Lobby Lounge for a 5-star luxury hotel. You will oversee daily operations, ensure refined service, and mentor the service team to deliver seamless guest experiences.

The ideal candidate brings 2–4 years of F&B service experience, at least 1 year in supervision, and a proven track record in luxury hospitality. Fluency in English and flexibility for rotating shifts are required.

Qualifications

• Minimum 2–4 years of Food & Beverage service experience, with at least 1 year in a supervisory role.
• Prior luxury hotel environment experience is strongly preferred.
• Experience in lobby lounge, café, afternoon tea, or all-day dining operations is an advantage.
• Strong knowledge of luxury service standards, sequence of service, and guest engagement.
• Excellent communication, leadership, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Flexible to work rotating shifts, weekends, and holidays.

Responsibilities

• Support the daily operations of the Lobby Lounge, ensuring smooth service flow and consistent luxury service standards.
• Supervise, guide, and motivate the service team during shifts.
• Ensure guests are warmly welcomed, seated, and attended to in a professional and timely manner.
• Monitor table setup, cleanliness, ambience, menu presentation, and overall lounge readiness.
• Ensure accurate order-taking, proper service sequence, and elegant food and beverage presentation.
• Handle guest requests, feedback, and minor complaints professionally and promptly.
• Assist with staff briefings, duty allocation, grooming checks, and on-the-job training.
• Coordinate closely with the kitchen, bar, stewarding, housekeeping, and front office teams.
• Support upselling initiatives and promote lounge offerings, including beverages, afternoon tea, desserts, and light meals.
• Monitor stock levels, operating supplies, equipment, breakage, and wastage.
• Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards.
• Assist the Outlet Manager or Assistant Outlet Manager with reports, schedules, and operational follow-up.
• Step in to lead the shift in the absence of senior outlet management

Skills

Leadership

Guest service

Communication

Flexibility

Attention to detail

Tools

POS systems

Job description

A 5-star luxury hotel is seeking an experienced Team Leader – Lobby Lounge to support the daily operations of a luxury lobby lounge and ensure a refined, welcoming, and seamless guest experience. The ideal candidate will have strong Food & Beverage service experience, excellent guest interaction skills, and the ability to lead the team during daily operations.

Responsibilities

• Support the daily operations of the Lobby Lounge, ensuring smooth service flow and consistent luxury service standards

• Supervise, guide, and motivate the service team during shifts

• Ensure guests are warmly welcomed, seated, and attended to in a professional and timely manner

• Monitor table setup, cleanliness, ambience, menu presentation, and overall lounge readiness

• Ensure accurate order-taking, proper service sequence, and elegant food and beverage presentation

• Handle guest requests, feedback, and minor complaints professionally and promptly

• Assist with staff briefings, duty allocation, grooming checks, and on-the-job training

• Coordinate closely with the kitchen, bar, stewarding, housekeeping, and front office teams

• Support upselling initiatives and promote lounge offerings, including beverages, afternoon tea, desserts, and light meals

• Monitor stock levels, operating supplies, equipment, breakage, and wastage

• Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards

• Assist the Outlet Manager or Assistant Outlet Manager with reports, schedules, and operational follow-up

• Step in to lead the shift in the absence of senior outlet management

Requirements

• Minimum 2–4 years of Food & Beverage service experience, with at least 1 year in a supervisory or team leader role

• Prior experience in a 5-star or luxury hotel environment is strongly preferred

• Experience in lobby lounge, café, afternoon tea, or all-day dining operations is an advantage

• Strong knowledge of luxury service standards, sequence of service, and guest engagement

• Good understanding of beverage service, coffee, tea, desserts, and light meal offerings

• Excellent communication, leadership, and interpersonal skills

• Guest-focused, presentable, detail-oriented, and service-driven

• Fluent in English; additional languages are an advantage

• Flexible to work rotating shifts, weekends, and holidays

• Familiarity with POS systems and basic outlet operations is preferred

What's Offered

• Competitive monthly salary based on experience

• Employment visa and work permit sponsorship

• Accommodation

• Transportation

• Duty meals

• Paid holidays

• Standard benefits as per local labor law, including annual leave, end-of-service benefits, and medical insurance