Store Operations Lead - Customer Experience & Sales

Majid Al Futtaim; As Sudiyah; On-site; OMR 6,700 - 13,000; Full time

Job summary

Majid Al Futtaim Lifestyle | Operations is seeking a Deputy Store Manager to support the Store Manager in day-to-day operations, drive sales targets, and develop store teams to deliver an outstanding customer experience.

The role requires leadership, strong communication, and a focus on brand standards, with responsibilities spanning customer service, promotions, and operational continuity in the absence of the Store Manager.

Qualifications

• Diploma - High school certificate.
• Retail-related field qualification is an added advantage.
• Minimum 4-5 years’ industry experience.
• Management skills.

Responsibilities

• Lead the team to deliver exceptional customer service and align with brand CX standards.
• Drive the store team to achieve the highest levels of customer service at all times.
• Build and maintain relationships with support teams, providing regular feedback to Marketing, Buying and Planning.
• Drive sales and initiatives to meet KPIs and maximize sales and profitability.
• Manage and execute sales promotions and brand activities with relevant teams.
• Maximize sales opportunities through clear communication with Buying and Planning departments.
• Ensure smooth store operations in the store manager's absence and address disruptions promptly.
• Implement and uphold company policies to minimize stock loss and ensure compliance.

Skills

Customer service

Leadership

Sales focus

Communication

Education

High school diploma

Job description

Majid Al Futtaim Lifestyle | Operations is seeking a Deputy Store Manager to support the Store Manager in day-to-day operations, drive sales targets, and develop store teams to deliver an outstanding customer experience.

The role requires leadership, strong communication, and a focus on brand standards, with responsibilities spanning customer service, promotions, and operational continuity in the absence of the Store Manager.