Deputy Store Manager

Majid Al Futtaim; As Sudiyah; On-site; OMR 6,700 - 13,000; Full time

Job summary

Majid Al Futtaim Lifestyle | Operations is seeking a Deputy Store Manager to support the Store Manager in day-to-day operations, drive sales targets, and develop store teams to deliver an outstanding customer experience.

The role requires leadership, strong communication, and a focus on brand standards, with responsibilities spanning customer service, promotions, and operational continuity in the absence of the Store Manager.

Qualifications

• Diploma - High school certificate.
• Retail-related field qualification is an added advantage.
• Minimum 4-5 years’ industry experience.
• Management skills.

Responsibilities

• Lead the team to deliver exceptional customer service and align with brand CX standards.
• Drive the store team to achieve the highest levels of customer service at all times.
• Build and maintain relationships with support teams, providing regular feedback to Marketing, Buying and Planning.
• Drive sales and initiatives to meet KPIs and maximize sales and profitability.
• Manage and execute sales promotions and brand activities with relevant teams.
• Maximize sales opportunities through clear communication with Buying and Planning departments.
• Ensure smooth store operations in the store manager's absence and address disruptions promptly.
• Implement and uphold company policies to minimize stock loss and ensure compliance.

Skills

Customer service

Leadership

Sales focus

Communication

Education

High school diploma

Job description

JOB TITLE

Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations

Role Summary

The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Requirements

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience
• Management skills