Hypermarket Store Leader - Ops & CX

Majid Al Futtaim; Muscat; On-site; OMR 200,880 - 267,840; Full time

Job summary

Majid Al Futtaim in Muscat, Oman is seeking a Store Manager to lead daily hypermarket operations, maximizing sales and customer satisfaction. You will supervise staffing, customer interactions, and operational activities while developing team capabilities to face challenges.

The ideal candidate has extensive experience in retail management and is skilled in stock control and workforce engagement. Join us for a long-term career focused on development and innovation.

Qualifications

• 8 years of relevant experience, including 5 years in retail store management.
• Strong interpersonal and communication skills across all levels.
• Excellent leadership abilities with proven team development and people management capability.
• Skilled in negotiation, problem-solving, and decision-making.
• Strong analytical mindset with a pragmatic approach to operational challenges.

Responsibilities

• Ensure adequate staffing and resource availability to support customer flow throughout the store.
• Train and develop store teams to meet customer requirements and deliver strong operational performance.
• Build team skills to prepare for future business challenges and growth needs.
• Maintain a safe working environment by overseeing health and safety compliance.
• Drive team engagement, retention, and workforce stability in alignment with organizational values.
• Interact with customers regularly to understand preferences and enhance the overall experience.
• Use focus groups and customer insights to improve NPS and service quality.
• Oversee stock levels, shrinkage control, and waste management across the business cycle.

Skills

Store operations management

Customer experience and NPS improvement

Team training and development

Stock, shrinkage, and waste control

Health and safety compliance

Workforce engagement and retention

Operational planning and execution

Problem‑solving and analytical thinking

Education

Bachelor's degree in Business Administration

Job description

Majid Al Futtaim in Muscat, Oman is seeking a Store Manager to lead daily hypermarket operations, maximizing sales and customer satisfaction. You will supervise staffing, customer interactions, and operational activities while developing team capabilities to face challenges.

The ideal candidate has extensive experience in retail management and is skilled in stock control and workforce engagement. Join us for a long-term career focused on development and innovation.