Store Manager - Omani Nationals

Damas Jewellery; Muscat; On-site; OMR 6,000 - 9,000; Full time

Job summary

Damas Jewellery invites applications for a Store Manager to oversee operations in Muscat. The role focuses on driving sales, protecting assets and leading the in-store team to achieve targets while upholding the DAMAS standards.

The candidate should have 3+ years of retail management experience, excellent English and Arabic communication, and strong leadership and public relations skills. This is a full-time role based in Oman.

Qualifications

• Bachelor's or equivalent degree preferred.
• Minimum of 3 years’ experience in retail and team management.
• Strong communication skills in English and Arabic.
• Strong skills in public relations and team leadership.

Responsibilities

• Manage sales, profitability, operations, asset protection and people functions of the stores within the given territory.
• Motivate, train and inspire the team to achieve productivity and sales goals.
• Ensure stores meet DAMAS standards, maintain stock accuracy and store procedures.
• Oversee security standards, cash handling and reporting.
• Communicate sales plans to the team and drive target achievement.
• Conduct performance appraisals and develop a talent pipeline.

Skills

Team leadership

Public relations

Communication skills

English language

Arabic language

Education

Bachelor's degree

Job description

The Store manager is responsible for managing the sales, profitability, operations, asset protection and people function of the stores within the given territory. He/she is responsible to motivate, train and inspire their team to achieve productivity and sales goals.

Key Performance Indicators:

• Achieving the sales targets
• To achieve the store target and sales KPI
• Ensure that the store meets DAMAS standards
• Excellent product knowledge of own products and competitor products
• Ensure excellent display of customer service in store following the DSCE
• Stock control – maintain 100% stock accuracy
• Ensure that all staff adhere to store and work timings with regular and punctual attendance.
• Principle Accountabilities
• To keep the store keys safely under own custody.
• Ensure store timings, work schedule and staff break time are strictly followed by all staff.
• Ensure the outlet strictly follows the DAMAS standards in terms of tidiness, product display, store security, etc.
• Communicate the sales plan to team members and ensure targets are achieved; ensure all sales persons contribute towards target achievement.
• Ensure accuracy and proper functioning of weighing scales, calculators, Diamond tester and all other equipment's.
• To ensure that regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit is followed in the store.
• Ensure all customers are attended to by the Sales staff & customer requirements and aspirations are understood.
• Ensure proper product and price information is given to the customer; assist the sales person in case of difficulty.
• Ensure complete adherance to the store operational procedures (Blue Print).
• Monitor the Repair Order register / navision and follow-up for timely delivery; ensure required customer requirements are fulfilled
• Ensure invoicing is done accurately and no discrepancies in cash/credit transactions.
• Check bookings done by customers and update atleast twice a month.
• Carry out inspection of all jewellery once receive, on display or kept in the back-up stock, and identify, separate and sort all products that require any attention e.g. cleaning, polishing, rhodium, etc and remove non-conforming products from display/stock for necessary arrangement.
• To ensure availability of adequate quantities of all packing materials for branded and non-branded jewellery, including boxes, pouches, carry bags, etc. Store these in a proper location and report low inventory or non-availability of any items to concerned division immediately.
• Participate in stock-taking exercises.
• Keep self aware of and have complete knowledge of current market trends.
• Ensure all Security standards (related to CCTV, security alarms, etc) are being met.
• Maintain all petty cash expenses of the store as per Finance Department guidelines and ensure all expenses are submitted by time after due approvals/verification.
• Ensure that all the staff follow the good grooming as per the manual provided by HR.
• Handle the staff grievances in line with HR policies.
• Ensure staff motivation and energy level are high.
• Conduct Performance Appraisal yearly for team members following DAMAS standards.
• Develop a talent pipeline.

Requirements:

• Bachelor's or equivalent degree preferred
• Minimum of 3 years’ experience in retail and team management.
• Strong communication skills in English and Arabic
• Strong skills in public relations and team leadership.