Senior Banking Application Support Analyst

ahlibank SAOG; Muscat; On-site; OMR 12,000 - 20,000; Full time

Job summary

ahlibank SAOG in Muscat, Oman is seeking an Application Support Analyst to ensure stability and performance of banking applications. You will provide Level 1 and 2 support, troubleshoot issues, and collaborate with vendors to enhance system functionality.

The role emphasizes monitoring, incident management, change collaboration, security compliance, and user training. You will document resolutions, support audits, and drive continuous improvements across IT governance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application support.
• Strong analytical and communication skills.
• Ability to document processes and support audits.

Responsibilities

• Provide Level 1 and Level 2 support for banking applications, ensuring minimal disruption to operations.
• Diagnose, troubleshoot, and resolve application-related issues efficiently.
• Work with internal teams and external vendors on issue resolution and enhancements.
• Monitor application performance, identify bottlenecks, and recommend improvements.
• Assist business users with application-related queries and functional issues and conduct training.

Skills

IT support

Troubleshooting

Vendor liaison

Monitoring

Documentation

Education

Bachelor's degree in CS/IT

Job description

ahlibank SAOG in Muscat, Oman is seeking an Application Support Analyst to ensure stability and performance of banking applications. You will provide Level 1 and 2 support, troubleshoot issues, and collaborate with vendors to enhance system functionality.

The role emphasizes monitoring, incident management, change collaboration, security compliance, and user training. You will document resolutions, support audits, and drive continuous improvements across IT governance.