SAP SuccessFactors Support & Innovation Consultant

NTT DATA, Inc.; Oman; On-site; OMR 30,000 - 60,000; Full time

Job summary

NTT DATA, Inc. is seeking an experienced SAP SuccessFactors Consultant with 8+ years of expertise to provide functional support, continuous improvement, and business advisory services across SuccessFactors Talent Management modules.

The role requires partnering with HR and business stakeholders, proactively identifying opportunities for process optimization, AI adoption, automation, and improved user experience.

Qualifications

• Experience in SAP SuccessFactors across Talent Management modules.
• Strong customer-facing and consulting skills.
• Ability to gather requirements and translate them into scalable solutions.

Responsibilities

• Provide functional support and continuous improvement for SuccessFactors Talent Management modules.
• Act as trusted advisor to HR and business stakeholders, guiding on SuccessFactors capabilities and roadmap.
• Identify opportunities for process optimization, AI adoption, automation, and improved UX.
• Gather, analyze, and translate business requirements into scalable functional solutions aligned with SAP best practices.
• Monitor performance, adoption, and usage trends; recommend actions to maximize value.
• Lead workshops and discussions with stakeholders across business, HR, and IT.

Skills

PMGM

LMS

CDP

SDP

Customer-facing

Communication

Consulting

Job description

We are seeking an experienced SAP SuccessFactors Support & Innovation Consultant with 8+ years of experience to provide functional support, continuous improvement, and business advisory services across SuccessFactors Talent Management modules. The ideal candidate is expected to work as trusted partner with business stakeholders, proactively identifying opportunities for process optimization, AI adoption, automation, and improved user experience.

• The consultant should possess strong expertise in Performance & Goals Management (PMGM), Learning Management System (LMS), Career Development Planning (CDP), and Succession & Development Planning (SDP), while demonstrating excellent customer-facing, communication, and consulting skills.
• Serve as a trusted advisor to HR and business stakeholders, guiding on SuccessFactors capabilities, best practices, and future roadmap opportunities.
• Proactively identify process improvement opportunities and recommend enhancements that improve efficiency, user experience, and business outcomes.
• Gather, analyse, and translate business requirements into scalable functional solutions aligned with SAP SuccessFactors best practices. Configure and maintain Talent Management modules, ensuring solutions meet business needs while adhering to SAP standards.
• Monitor application performance, adoption, and usage trends, recommending actions to maximize the value of the SuccessFactors platform.
• Lead workshops, requirement-gathering sessions, and solution discussions with business, HR, and IT stakeholders.