Room Service Order Taker Accor Food and Beverage 08:21

AimGulf; As Sudiyah; Vor Ort; OMR 2.800 - 4.500; Vollzeit

Zusammenfassung

Accor, a global leader in hospitality, is seeking an In Room Dining Order Taker for luxury properties in Oman. You will greet guests, take accurate orders, upsell beverages and meals, and enter orders into the POS system to ensure timely delivery.

The role requires 1–2 years in In-Room Dining or a similar guest-facing hotel position, strong English communication, and professional presentation. Flexibility for extended hours in a high-volume environment is essential.

Qualifikationen

• Secondary Education or relevant Bachelor’s Degree.
• Excellent English communication, both written and verbal.
• Strong guest-service orientation with professional presentation.
• Proficiency with MS Office and hotel systems/POS.

Aufgaben

• Take In-Room Dining orders accurately and promptly.
• Maintain knowledge of menus, promotions and services.
• Upsell food and beverages to guests.
• Enter orders correctly into the POS system and coordinate with departments.
• Follow HACCP, hygiene and safety standards.

Kenntnisse

Communication skills

Guest service

Problem solving

Microsoft Office

POS knowledge

Phone etiquette

Attention to detail

Team player

Professional appearance

Ausbildung

Bachelor’s Degree

Secondary Education

Tools

Microsoft Word

Microsoft Excel

PowerPoint

POS systems

Jobbeschreibung

In Room Dining Order Taker

Key Responsibilities

• Answer guest calls promptly and take In-Room Dining orders accurately and professionally.
• Maintain excellent knowledge of menus, beverages, promotions, and hotel services.
• Provide personalized recommendations and proactively upsell food and beverage items.
• Ensure orders are entered correctly into the POS system and communicated accurately to the relevant departments.
• Follow up on orders to ensure timely delivery and high service standards.
• Maintain a clean, organized, and well-prepared Order Taker area throughout the shift.
• Record guest preferences and communicate important guest information to the team.
• Handle guest inquiries and complaints professionally and escalated issues when required.
• Support the In-Room Dining team and other F&B operations during busy periods.
• Follow hotel standards, HACCP, hygiene, health & safety, and departmental SOPs.
• Participate in daily briefings, training, and maintain positive relationships with colleagues and other departments.

Experience Required

• Minimum 1–2 years of experience in In-Room Dining, Food & Beverage or a similar guest-facing hotel position.
• Previous experience in a luxury hotel or upscale hospitality environment is preferred.
• Experience in order taking, telephone etiquette, cashiering and POS operations.
• Experience handling guest requests, preferences, complaints and service recovery professionally.
• Familiarity with LQA, HACCP, hygiene and luxury service standards is an advantage.
• Ability to work effectively during high-volume operations, extended hours and changing operational requirements.
• Previous experience supporting multiple F&B outlets or cross-functional teams is an advantage.
• Experience working independently and taking initiative in the absence of a Supervisor/Manager would be beneficial.

Education Qualifications

Secondary Education or relevant Bachelor’s Degree

Skills Required

• Well-presented and professionally groomed at all times.
• Strong communication, guest-contact and problem-solving skills.
• Good computer and administrative skills, with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS.
• Team player with strong interpersonal skills, attention to detail and a positive attitude.
• Guest-focused, proactive and able to remain composed in a fast-paced environment.
• Demonates initiative, flexibility and a strong commitment to Raffles service standards.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected

Languages

Good verbal, reading and writing proficiency in English.

Employment / Job Type

Full Time

Nationality

Any Nationality

About the Company

French headquartered hospitality group and one of the largest hotel operators worldwide, with brands including Raffles, Fairmont, Sofitel, Pullman, Movenpick, Novotel, Mercure, and Ibis. Accor has a strong Gulf footprint across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, spanning city hotels, beach resorts, and serviced apartment properties.

Company Industry

Hospitality

Department / Functional Area

Food and Beverage

Closing Date

Not mentioned (apply as soon as possible)