Reservations Experience Specialist

St. Regis; Muscat; On-site; OMR 4,200 - 6,000; Full time

Job summary

St. Regis in Muscat seeks a Reservation Agent to handle reservations via phone, fax, or email, confirm room availability and rates, and document guest requests. The role includes explaining policies, accommodating special requests, and maintaining confidentiality while delivering attentive service.

The ideal candidate will input data into the reservation system, follow Marriott standards, and escalate issues as needed to ensure guest satisfaction.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input and access data in reservation system and document special requests.
• Follow escalation procedures for guest concerns and uphold company policies.

Education

High school diploma or GED equivalent

Job description

St. Regis in Muscat seeks a Reservation Agent to handle reservations via phone, fax, or email, confirm room availability and rates, and document guest requests. The role includes explaining policies, accommodating special requests, and maintaining confidentiality while delivering attentive service.

The ideal candidate will input data into the reservation system, follow Marriott standards, and escalate issues as needed to ensure guest satisfaction.