Reservation Agent (Saudi National)

Miraval Resorts & Spas; As Sudiyah; On-site; OMR 2,460 - 4,306; Full time

Job summary

Miraval The Red Sea is seeking a Reservation Agent (Saudi National) to be the voice of the property. You will handle inquiries, guide guests through bookings, and coordinate pre‑arrival planning with a focus on wellbeing hospitality.

Fluent in Arabic and English, you will use Opera PMS and MS Office to manage reservations, maintain accurate records, and collaborate with Front Office, Sales, and Experience Planning teams to ensure a seamless guest journey.

Qualifications

• Saudi National mandatory as part of local talent development and Vision 2030.
• Minimum 1 year of hospitality, reservations, or customer service experience; luxury experience preferred.
• Strong verbal and written communication skills in Arabic and English.
• Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite.
• Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage.

Responsibilities

• Respond promptly and professionally to reservation inquiries via phone, email, or digital platforms.
• Share Miraval’s wellness philosophy to help guests find alignment with their goals.
• Guide guests through package options, availability, and experience planning touchpoints.
• Accurately process bookings and updates in the reservation system with attention to detail.
• Conduct follow‑up to confirm guest information, preferences, and arrival details.
• Collaborate with front office and sales teams to ensure consistent guest messaging.

Skills

Customer service

Arabic language

English language

Reservation system knowledge

Data entry accuracy

Tools

Opera PMS

Microsoft Office

Job description

Organization - Miraval The Red Sea

Miraval The Red Sea, Saudi Arabia

Job Title

Reservation Agent (Saudi National)

Location

Miraval The Red Sea, Saudi Arabia

Position Summary

As the voice of Miraval The Red Sea, the Reservation Agent plays a pivotal role in shaping each guest’s journey from the very first call or message. With a calm presence, product knowledge, and a sincere passion for wellbeing hospitality, the agent guides prospective guests through discovery, booking, and pre‑arrival planning. This role supports Saudi Vision 2030 by empowering Saudi nationals to represent their country’s growing wellness tourism sector with pride, professionalism, and grace.

Key Responsibilities

Guest Engagement & Booking

• Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
• Share the essence of Miraval’s wellness philosophy and offerings to help guests find alignment with their personal goals.
• Guide guests through package options, availability, accommodation types, and experience planning touchpoints.
• Accurately process bookings and updates in the reservation system while maintaining attention to detail.
• Conduct follow‑up communication as needed to confirm guest information, preferences, and arrival details.

Pre‑Arrival Personalization & Coordination

• Collaborate with Experience Planners and Front Office teams to support seamless pre‑arrival experiences.
• Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
• Flag VIP, repeat, and special occasion guests for personalized service follow‑through.

System Management & Reporting

• Maintain updated records in the Property Management System (PMS) and Reservation System.
• Monitor and manage room availability, rate codes, and special offers as per direction.
• Generate daily reservation reports and ensure data accuracy across platforms.

Service Excellence & Communication

• Represent the brand voice with warmth, clarity, and professionalism across all guest interactions.
• Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
• Handle cancellations and booking changes with flexibility and compassion.

Sales Awareness & Revenue Support

• Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
• Suggest relevant wellness enhancements, upgrades, or stay extensions when appropriate.
• Support revenue goals by aligning guest needs with suitable package offerings.

Team Collaboration

• Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
• Attend departmental briefings, training, and cross‑functional meetings to stay aligned with offerings and standards.

Qualifications & Experience

• Saudi National (as part of Miraval’s support of local talent development and Vision 2030).
• Minimum 1 year of experience in hospitality, reservations, or customer service roles; luxury experience preferred.
• Strong verbal and written communication skills in Arabic and English.
• Proficiency in reservation systems (Opera or similar) and Microsoft Office Suite.
• Knowledge of wellness resorts, spa experiences, or holistic hospitality is an advantage.

Skills & Attributes

• Friendly, composed, and professional communication style.
• Strong attention to detail and data accuracy.
• Passionate about hospitality, service, and the guest journey.
• Eager to learn and grow within a wellness environment.
• Highly organized, reliable, and tech‑savvy.
• Collaborative spirit with cultural sensitivity and local pride.