Product Owner

Nortal; As Sudiyah; On-site; OMR 31,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Flexible working hours

Remote work policy

Job summary

Nortal is seeking a Senior Product Owner to lead complex product delivery in the public sector space, aligning multiple product teams and stakeholders. You’ll leverage business and systems analysis, service design, and user research to drive value in high-ambiguity environments.

You will own the backlog, collaborate with cross-functional teams, and tailor AI tooling to improve outputs while navigating governance and regulatory considerations.

Qualifications

• 5+ years of experience in iterative product delivery and software project management
• Domain knowledge in public sector or large-scale digital transformation programmes
• Experience with service design and user research methods, and background in business or systems analysis
• Ability to understand market trends and advise customers on agile methods and ceremonies
• Strong UX understanding, journey mapping, and process modeling

Responsibilities

• Own and prioritise the product backlog across complex deliveries, refining scope and managing scope creep
• Use customer discovery, experimentation, and data analysis to define key user journeys and business requirements
• Lead a cross-functional product delivery team in an agile environment and run workshops with customers and end users
• Create alignment between multiple product teams and a broad range of stakeholders
• Define product development metrics and seek ways to improve team performance
• Identify product opportunities and coordinate with Project or Product Manager for exploration
• Coordinate with other disciplines to integrate AI tooling across team processes

Job description

Overview

Nortal is a strategic digital transformation partner for leading companies and governments worldwide. We take on the problems that matter and work only on engagements we believe in — from digitising governments and transforming healthcare systems to helping Fortune 500 companies build competitive advantage through technology.

Overview

Nortal is a strategic digital transformation partner for leading companies and governments worldwide. We take on the problems that matter and work only on engagements we believe in — from digitising governments and transforming healthcare systems to helping Fortune 500 companies build competitive advantage through technology.
Nordal operates in the Middle East for more than a decade, making significant contributions such as developing an improved tax system for Oman, modernising healthcare in the UAE, and enhancing services for millions across the region.
We are looking for a Senior Product Owner to take ownership of complex product delivery in the public sector space, create alignment between multiple product teams and a broad range of stakeholders, and inspire the team to take accountability. You bring deep experience in business and systems analysis, work confidently with service design and user research methods, and are comfortable with ambiguity and shifting priorities. You have a clear point of view on what good product delivery looks like and the credibility to move a team toward it.

What You’ll Do

• Own and prioritise the product backlog across complex deliveries, continuously refining scope and actively managing scope creep
• Leverage customer discovery, experimentation, and data analysis to develop key user journeys and business requirements
• Lead a cross-functional product delivery team within an agile environment, and lead workshops with the customer and end users
• Create alignment between multiple product teams and a broad range of internal and external stakeholders
• Define product development metrics and find ways to improve team performance
• Identify potential product opportunities and communicate with the Project or Product Manager for further exploration
• Customise AI tools to improve the quality and speed of output, create your own workflows where relevant, and coordinate with other disciplines to integrate AI tooling consistently across team processes

What You Bring

• At least 5 years of experience in iterative product delivery with a deep understanding of requirements specification and software project management
• Domain knowledge in public sector and/or experience working in a large-scale digital transformation programme
• Experience with various service design and user research methods, and a strong background in business and/or systems analysis
• Ability to quickly develop understanding of market trends and customer strategy, and comfort consulting the customer on agile methods and ceremonies
• Solid understanding of UX, customer journey mapping, and process modeling.
• Ability to collaborate with development teams and understand technical constraints.
• Exceptional communication and leadership skills to align teams and stakeholders.
• You must be based in Riyadh, Kingdom of Saudi Arabia.
• You must be native Arabic speaker and fluent in English.

What We Offer

Health insurance for employees and family members, flexible working hours and remote work policy and much more. Read more about benefits here .

About Nortal

For over 25 years, we've been shaping digital transformation, delivering complex solutions for global enterprises and public sector organisations. Today, we are at the forefront of an AI-driven transformation era, helping organisations turn data into real business value. We combine deep domain expertise with data and AI to design solutions that deliver immediate impact and scale for the future.
We believe complexity doesn't have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That's why our clients trust us with their most ambitious, business-critical initiatives.
Our recruitment process typically includes an initial intro call, followed by technical and capability interviews. We will walk you through the steps when we connect.