payment system expert - Debit card system on postilion switch

Confidential Company; Muscat; On-site; OMR 18,000 - 24,000; Full time

Job summary

Confidential Company in Muscat, Oman seeks a senior Payment Systems Support lead to drive incident, change and problem management for debit card and ATM acquiring environments.

You will coordinate with vendors, ensure PCI-DSS and ISO 27001 compliance, and mentor teams leveraging Postilion Switch expertise. The role requires 12+ years in application support with 6+ years in payment systems and strong stakeholder communication.

Qualifications

• Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong analytical and problem-solving abilities.
• In-depth understanding of payment regulations and compliance requirements.

Responsibilities

• Act as escalation point for payment system incidents and lead root cause analysis.
• Coordinate with vendors, IT operations and business units for system upgrades.
• Oversee audit, compliance and controls including PCI-DSS / ISO 27001.
• Mentor teams and drive continuous improvement in payment systems.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Payment systems knowledge

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Postilion Switch

Job description

Payment Systems Support

• a. Handling of Projects, CRs and support production fixes on test system, maintain test system w.r.t payment system compliance changes and etc. for Debit card system.
• b. Undertake technical evaluations of existing and new initiatives pertaining to Debit cards and ATM Acquiring to ensure it addresses the bank’s requirements without impacting system performance and put forward comprehensive recommendations
• c. Perform requirement configurations and developments on debit card application on Postilion Switch.
• d. Provide requirement support for regression testing, implementation Support and also perform technical certifications with Visa/MasterCard & CBO wherever applicable.
• e. Act as a Technical lead for Assigned projects.
• f. Participate and contribute to the projects, CRs and provide analysis and recommendations for best possible design and implementation approach.
• g. Support Performance testing, ISO testing and other internal / external testing for the debit card system including ATM acquiring.
• h. Participate in business requirements and design phase of Projects and CRs.
• i. Resource should have hands-on experience on Postilion Application.
• j. Resource should able to perform configurational changes in Postilion application and provide required support for running projects which have direct / indirect impact on Postilion application.
• k. Establish and maintain operational procedures, service level agreements (SLAs), and key performance indicators (KPIs).
• Oversee project’s incident management, problem resolution, and change management processes.
• m. Coordinate with various stakeholders including development teams, vendors, and business units for system upgrades and maintenance.

Incident and Problem Management

• a. Act as the escalation point for payment system incidents, ensuring root cause analysis and preventive measures are implemented.
• b. Develop and maintain root cause analysis to ensure swift resolution and minimal business impact on projects and CRs.
• c. Collaborate with cross-functional teams to resolve complex technical issues.
• d. Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices considering international best practice, improvement of business processes, cost reduction, and productivity improvement.

Vendor and Stakeholder Management

• a. Manage relationships with third-party vendors, ensuring service level agreements (SLAs) are met.
• b. Collaborate with internal stakeholders, Project managers, IT operations, and business units, to align support activities with organizational goals.
• c. Provide regular updates to senior management on system performance, incidents, and improvement initiatives.

Audit & Compliance Management

• a. Oversee the preparation and execution of internal and external audit processes.
• b. Ensure compliance with payment industry standards including PCI-DSS, ISO 27001, and relevant banking regulations.
• c. Maintain documentation of all system controls, procedures, and compliance requirements.
• d. Coordinate responses to audit findings and implement necessary remediation measures.

Desired Candidate Profile

Qualification

• Minimum Bachelor's degree in Computer Science, Information Technology, or related field.

Strong analytical and problem-solving abilities.

• In-depth understanding of payment regulations and compliance requirements.
• Ability to work under pressure and manage multiple priorities.

Soft Skills

• Deep understanding of payment processing systems and technologies.
• Proven communication and stakeholder management skills.
• Knowledge of major payment networks (Visa, Mastercard, etc.).
• Familiarity with banking systems and financial protocols.
• Understanding of security protocols and risk management frameworks.

Key Competencies:

• Strategic thinking and decision-making.
• Strong technical acumen.
• Ability to drive change and innovation.
• High level of integrity and professionalism

Experience:

• Minimum of 12+ years of experience in application support, with at least 6 years in a Payment system.
• Proven experience in managing payment systems (e.g., Visa, MasterCard & Payments Card Systems).
• The hands-on experience on Postilion Switch is a must.
• Strong knowledge of payment protocols, APIs, and integration technologies.