OT/IoT Security Engineer - Customer-Facing

Nozomi Networks Inc.; As Sudiyah; On-site; OMR 35,000 - 50,000; Full time

Benefits offered by this job

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is seeking a Designated Engineer (DE) in our Professional Services team to serve as the primary technical liaison for a portfolio of enterprise and industrial customers. You will ensure platforms run flawlessly, deploy and optimize configurations, and enable adoption of our cybersecurity platform across OT/IoT environments.

You will work with Senior PSEs, Customer Success Managers, and cross-functional teams to deliver proactive services, health checks, and knowledge-transfer

Qualifications

• 2+ years in a technical support, system administration, or technical consulting role.

Responsibilities

• Own the customer relationship – Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.
• Keep platforms healthy - Run regular health checks, tune sensor configurations, optimise alert generation, and guide upgrade roll-out.
• Accelerate Adoption - design and implement new features, integrations, dashboards, and custom queries that unlock customer use-cases.
• Document and Educate - Develop and maintain customer-specific documentation, workflows, and use cases, and deliver knowledge-transfer workshops on new releases and best practices.
• Troubleshoot and Resolve - Investigate incidents, open and manage support cases/RMAs, and drive issues to root-cause closure with Technical Support.
• Report on Value - Provide weekly activity summaries and planning updates to customers.
• Collaborate - Partner with Customer Success Managers, Product, and Engineering to steer roadmap priorities and share field feedback.

Skills

Customer success

Technical liaison

Health checks

Sensor configuration

Alert tuning

Feature design

Documentation

Root-cause analysis

Cross-functional collaboration

English communication

Tools

Nozomi Networks platform

Windows/Unix/Linux

Job description

Nozomi Networks is seeking a Designated Engineer (DE) in our Professional Services team to serve as the primary technical liaison for a portfolio of enterprise and industrial customers. You will ensure platforms run flawlessly, deploy and optimize configurations, and enable adoption of our cybersecurity platform across OT/IoT environments.

You will work with Senior PSEs, Customer Success Managers, and cross-functional teams to deliver proactive services, health checks, and knowledge-transfer