Oman Ops Leader - Strategy, Risk, Customer Excellence

HSBC Holdings plc; Muscat; On-site; OMR 60,000 - 100,000; Full time

Job summary

HSBC Holdings plc in Muscat seeks an experienced Operations Leader to direct the Oman Operations function, ensuring capacity, quality, risk management and cost control in line with the bank's strategy.

You will partner with business lines, Global Service Centres and third-party providers to deliver efficient, scalable, customer-focused services while overseeing outsourcing, audits, and regulatory compliance.

Qualifications

• A full-time graduation degree is essential for obtaining a visa and/or work permit for Oman.
• At least five years’ experience in banking Operations.
• Proven experience managing teams directly and working with geographically diverse teams.
• Experience in operational transformation, vendor risk management and service-provider oversight.
• Strong understanding of controls, regulatory compliance, financial crime risk and operational resilience.
• Excellent written, verbal and stakeholder communication skills.

Responsibilities

• Lead the Operations function with clear direction, governance and effective people management.
• Manage capacity planning and service delivery across onshore teams, Global Service Centres and third-party providers.
• Oversee outsourcing, vendor management, projects, audits, regulatory compliance and incident management.
• Own local Operations controls and support the prevention of financial crime, sanctions breaches and regulatory violations.
• Manage disaster recovery arrangements and incident management, including escalation and communication with stakeholders.

Skills

Leadership

Stakeholder management

Regulatory knowledge

Operational resilience

People management

Education

Graduation degree

Job description

HSBC Holdings plc in Muscat seeks an experienced Operations Leader to direct the Oman Operations function, ensuring capacity, quality, risk management and cost control in line with the bank's strategy.

You will partner with business lines, Global Service Centres and third-party providers to deliver efficient, scalable, customer-focused services while overseeing outsourcing, audits, and regulatory compliance.