IT Officer at InterTech LLC

InterTech LLC; Muscat; On-site; OMR 6,000 - 7,000; Full time

Job summary

InterTech LLC in Muscat, Oman seeks an IT Officer for a full-time, on-site role to support a school environment. You will handle hardware, software, networks, and user support for staff and students, with a proactive, independent work style.

You will maintain devices, manage school systems and platforms, ensure network reliability, and coordinate with vendors for repairs. Immediate availability is preferred.

Qualifications

• Experience in an IT support or IT administrator role (school experience preferred).
• Strong networking, hardware, and software knowledge typically used in schools.
• Good communication skills and ability to explain technical issues to non-technical staff.
• Ability to work independently and manage priorities across multiple tasks.

Responsibilities

• Maintain laptops, desktops, tablets, printers, scanners, and classroom AV equipment.
• Manage school SIS and learning platforms (Google Classroom, Microsoft 365).
• Ensure reliable Wi-Fi, network performance, and data backups with DR planning.
• Provide day-to-day IT helpdesk support to staff and students; respond promptly to issues.

Skills

IT support

Networking

Hardware troubleshooting

Communication

Job description

InterTech LLC in Muscat, MA, OM. This Full time on site position offers great opportunities for career growth.

Position Overview The IT Officer will be responsible for the full range of the school's information technology needs — hardware, software, network, security systems, and day-to-day technical support for staff and students.

The role requires a hands-on, reliable, and proactive individual comfortable working independently in a school environment.

Hardware Management

• Maintain and troubleshoot all school laptops, desktops, and tablets (staff and student devices)
• Manage and maintain printers, scanners, and photocopiers (including toner/consumables tracking and vendor coordination for repairs)
• Maintain projectors, smart boards, and classroom AV/display equipment
• Manage CCTV cameras: installation, maintenance, footage storage, retention, and retrieval when needed
• Maintain networking hardware: routers, switches, access points, and cabling
• Maintain servers and any on-site IT storage/backup systems
• Keep an up-to-date inventory/asset register of all IT equipment, including who each device is assigned to and its service history
• Track warranties and coordinate repairs or replacements with vendors

Software & Systems Management

• Install, update, and maintain software across all school devices
• Manage antivirus, firewall, and other cybersecurity tools
• Manage the school management system / student information system (SIS)
• Manage learning platforms (e.g., Google Classroom, Microsoft 365) and classroom apps
• Track software licenses and renewal dates (Microsoft, antivirus, exam software, etc.)
• Create and manage staff and student user accounts, email addresses, and password resets
• Apply content filtering and safeguarding controls for student internet access

Network & Infrastructure

• Ensure reliable Wi-Fi and internet connectivity across the school
• Monitor network performance and resolve connectivity issues
• Liaise with internet service providers when needed
• Maintain regular data backups and have a basic disaster recovery plan in place

Staff & Student Support

• Provide day-to-day IT helpdesk support to staff and students
• Respond to IT issues within an agreed response time (to be defined, e.g., same-day for urgent issues)
• Provide basic training to staff on new tools, systems, or devices
• Support teachers with classroom technology during lessons when needed

Procurement & Reporting

• Recommend new equipment or upgrades based on school needs and budget
• Source quotes and coordinate purchases of IT equipment with management
• Provide a periodic (e.g., monthly) report to management on IT status, issues, and recommendations

Requirements

• Proven experience in an IT support or IT administrator role (school experience preferred)
• Working knowledge of networks, hardware troubleshooting, and common school software systems
• Good communication skills and ability to explain technical issues to non-technical staff
• Ability to work independently and manage priorities across multiple tasks
• Provide additional IT support during exam periods, including online/computer-based testing platforms.
• Ensure exam-related systems and devices are tested and ready in advance
• Available to join immediately

Salary budget is 500-600 OMR per month + benefits

Work Location: In person