IT Helpdesk Support Specialist — Windows & Hardware Expertise

Mohsin Haider Darwish LLC, Corporate Office; Schamal al-Batina; On-site; OMR 7,800 - 13,000; Full time

Job summary

Mohsin Haider Darwish LLC, Corporate Office is seeking an IT Helpdesk Support professional in Oman. The role requires a Bachelor’s in Computer Science/IT-related field with 3–5 years of relevant experience, strong Windows/MS applications, and hardware/printer troubleshooting.

Microsoft/System Center exposure and ITIL/A+ desirable for progression. The successful candidate will provide frontline IT support, manage tickets, and assist with end-user technology issues across desktops, laptops, and

Qualifications

• We require a Bachelor's in Computer Science or IT-related field.
• 3–5 years of relevant experience with strong Windows/MS applications.
• Hardware troubleshooting for desktops, laptops and printers; Microsoft/System Center exposure preferred; ITIL Foundation/A+ desirable.

Responsibilities

• Provide IT helpdesk support to end users.
• Troubleshoot Windows OS, applications, hardware and printers.
• Escalate issues and log tickets accurately in the incident system.
• Support IT infrastructure and end-user guidance.

Skills

Windows OS

MS Applications

Hardware Troubleshooting

Printer Troubleshooting

System Center exposure

ITIL Foundation

A+ desirable

Education

Bachelor's in Computer Science/IT-related field

Tools

System Center

Job description

Mohsin Haider Darwish LLC, Corporate Office is seeking an IT Helpdesk Support professional in Oman. The role requires a Bachelor’s in Computer Science/IT-related field with 3–5 years of relevant experience, strong Windows/MS applications, and hardware/printer troubleshooting.

Microsoft/System Center exposure and ITIL/A+ desirable for progression. The successful candidate will provide frontline IT support, manage tickets, and assist with end-user technology issues across desktops, laptops, and