IT ENGINEER

Kaefer Llc; Oman; On-site; OMR 15,000 - 25,000; Full time

Job summary

Kaefer Llc is looking for an experienced IT support professional in Oman. You will provide technical support to end-users, administer IT infrastructure, and conduct user training.

The ideal candidate must have a bachelor’s degree in computer science and at least 3 years of relevant experience. Strong troubleshooting skills and certifications like CompTIA A+ or Microsoft Certified: Windows 10 are preferred.

Qualifications

• Minimum of 3 years of experience in IT support roles.
• Strong ability to work independently and collaboratively within a team.

Responsibilities

• Provide expert technical support to end-users, diagnosing and resolving hardware, software, and network issues.
• Administer and maintain desktops, laptops, servers, and other IT infrastructure components.
• Conduct user training sessions to enhance IT literacy.
• Collaborate with cross-functional teams to implement IT projects.
• Implement IT security policies to safeguard sensitive data.

Skills

Technical Support

Troubleshooting

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in computer science or related field

Tools

CompTIA A+

Microsoft Certified: Windows 10

Job description

Desired Candidate’s Profile:

Qualification:

• Bachelor’s degree in computer science or related field.
• Minimum of 3 years of experience in IT support roles.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows 10) are a plus.
• Strong communication and interpersonal skills.
• Proven ability to work independently and collaboratively within a team.

Brief Key Responsibilities:

• Technical Support and Troubleshooting:
  Provide expert technical support to end-users, diagnosing and resolving hardware, software, and network issues promptly.
  Utilize advanced troubleshooting skills to identify the root cause of problems and implement effective solutions, ensuring minimal disruption to daily operations.
• System Administration and Maintenance:
  Administer and maintain desktops, laptops, servers, and other IT infrastructure components to guarantee optimal performance and reliability.
  Execute routine maintenance tasks, including software updates, patches, and security configurations, to uphold system integrity and protect against potential vulnerabilities.
• User Training and Documentation:
  Conduct user training sessions to enhance IT literacy and minimize recurring technical issues, empowering end-users to efficiently utilize technology.
  Develop and update comprehensive documentation, including FAQs and user guides, to facilitate user self-help and streamline the resolution process.
• Collaboration and Project Involvement:
  Collaborate with cross-functional teams to implement IT projects, contributing technical expertise to ensure successful project outcomes.
  Participate in the planning and execution of IT initiatives, such as system upgrades, migrations, and integrations, to improve overall organizational efficiency.
• Security and Compliance:
  Implement and enforce IT security policies and procedures to safeguard sensitive data and ensure compliance with industry standards.
  Conduct regular system audits, identify vulnerabilities, and implement corrective measures to fortify the organization’s IT security posture.