Housekeeping Guest Services Coordinator

Sofitel; As Sudiyah; On-site; OMR 2,800 - 5,000; Full time

Job summary

Sofitel is seeking a Guest Services Coordinator for Housekeeping in Oman to receive, log, and coordinate guest requests, ensuring accurate entry and timely service while maintaining high guest satisfaction.

You will record details in the hotel system, confirm arrangements with guests, coordinate with Housekeeping, Front Office, and Engineering, monitor status, and follow up until completion. English is required; Arabic is an advantage.

Qualifications

• High school diploma or equivalent; hospitality or hotel management degree preferred.
• Experience in Housekeeping, Guest Services or Front Office is preferred.
• Excellent communication and customer service skills; phone etiquette.
• Good knowledge of hotel systems and order/request management.
• Strong attention to detail and accuracy when recording requests.

Responsibilities

• Receive and record guest requests for housekeeping services via multiple channels.
• Enter all requests accurately into the hotel system with room and guest details.
• Confirm details with guests to avoid misunderstandings.
• Coordinate with Housekeeping, Front Office, and Engineering for timely delivery.
• Monitor status, follow up, and ensure completion of requests.
• Handle requests for towels, pillows, toiletries, and other room supplies.
• Maintain records of requests, calls, and completed services.

Skills

Strong communication

Customer service

Telephone etiquette

Attention to detail

Coordination

Multitasking

Problem solving

Interpersonal skills

Organization

Education

High school diploma or equivalent

Diploma/degree in Hospitality or Hotel Management

Tools

Hotel management systems

Job description

Sofitel is seeking a Guest Services Coordinator for Housekeeping in Oman to receive, log, and coordinate guest requests, ensuring accurate entry and timely service while maintaining high guest satisfaction.

You will record details in the hotel system, confirm arrangements with guests, coordinate with Housekeeping, Front Office, and Engineering, monitor status, and follow up until completion. English is required; Arabic is an advantage.