Housekeeping Supervisor

Hyatt Hotels Corporation; Dhofar; Vor Ort; OMR 21.000 - 29.000; Vollzeit

Zusammenfassung

Grand Hyatt San Francisco, a Hyatt Hotels Corporation property, seeks an experienced housekeeping supervisor to lead a luxury team and uphold five-star service standards. You will train, motivate and schedule staff, ensure cleanliness and safety, and coordinate with Front Office for VIP rooms and special requests.

Ideal candidates bring 3–5 years in luxury housekeeping, strong leadership and communication skills, and a meticulous eye for detail in a fast-paced hotel environment.

Qualifikationen

• Minimum of 3-5 years of housekeeping experience in luxury or five-star hotel with supervisory role.
• High school diploma or equivalent; a degree in Hotel Management or Hospitality preferred.
• Strong knowledge of luxury housekeeping standards, cleaning techniques and sanitation protocols.
• Excellent leadership and communication skills with ability to manage a diverse team.
• Exceptional attention to detail, organizational skills, and multitasking in a fast-paced environment.

Aufgaben

• Be actively involved in building teamwork and enhancing the team’s commitment to their work and the hotel.
• Understand hotel vision and brand personality and integrate it in daily work practices.
• Train staff to work according to hotel standards.
• Recognize outstanding performance and address substandard performance promptly and constructively.
• Schedule employees according to business needs.
• Communicate professionally with guests, suppliers and colleagues.
• Keep supervisor informed of matters affecting work, service or reputation.
• Maintain grooming standards and a clean appearance.
• Be flexible to changes in duties, area or roster as needed.
• Support guests and colleagues with a helpful attitude.
• Ensure minibars procedures are followed and conduct spot checks with F&B.
• Assist managers in planning weekly rosters and training, and manage incident reports.

Kenntnisse

Leadership

Communication

Interpersonal skills

Team management

Attention to detail

Ausbildung

High school diploma

Hotel/ Hospitality degree preferred

Jobbeschreibung

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

1 . Be actively involved in building teamwork and enhancing the team’s commitment to their work and the hotel

2. Understand the hotel’s vision and brand personality and ensure it is integrated in your daily work practices

3. Actively and successfully train people to work according to hotel’s standards

4. Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively

5. Ensure all employees under your supervision are scheduled in accordance with business needs

General Responsibility

1 . Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues

2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation

3. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards

4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs

5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues

6. Care about your work environment and make sure it is tidy and well maintained

7. Be reliable and ensure you are at work on time

8. Know your role in case of emergency such as bomb threat, flood, fire etc

9. Understand the Employee Handbook and comply with the standards it outlines

10. Carry out all professionally reasonable instructions given by your supervisor

11. Ensure Mini bar procedures are implemented and followed and regularly conducts spot checks with F&B assistant.

12. Assist the managers in planning the weekly roster and training, maintain workplace communication board, submit all guest / staff incident reports.

Rooms

1. Check the general condition in the room and note down any faults and discrepancy found for prompt action, see that all the corridors and passage ways are clean at the time of checking.

2. To have a complete knowledge of chemical products and their proper and economical use, all Housekeeping machines and equipment for operation and maintenance.

To prepare daily task for HK Attendant and assign them to their specific work areas and instruct them to use the proper and correct equipment and chemical

To inspect all public areas, arrival rooms, check outs, OOS/OOO rooms, occupied rooms, VIPs and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes.

To coordinate with the Front Office of VIP rooms, unexpected departures, queue rooms, early arrivals and extended stays and room changes.

To assist in monthly inventory and daily checking of linen store in the pantry and make sure that the supplies is complete as the standard established

To prepare daily and evening HK report in floor under his/her responsibility and inform to the HK Clerk for up date status release

Receive Room Status from HK Attendant

Assist in checking up guest supplies, according to requisition and receiving supplies

To distribute card key, mobile and buggy and make sure that they will be returned after finish of work in good condition

To have daily room inspection and report any kind of damage to be repair

Responsible in turn down service and all the guest request

To check the following up of engineering report for repair the out of order room and make sure all done by daily room inspection

Public Area

Responsible to the cleanliness of all public areas and back of the house

Check general condition in public area, pantry, stores and take action.

Prepare daily HK Attendant assignment to their specific work area and instruct them to use equipment & chemical correctly

Check & inspect vacuum cleaners, buffing machines, buckets and all equipment, ensure that all equipment are complete and in working condition

Assist in monthly inventory and daily checking of consumable items and chemical in Public area stores and make sure that all supplies are in stock

Prepare daily assignment job for the Rm/PA Attendant under his responsibility

Qualifications

• Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role.
• High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
• Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
• Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.

Grand Hyatt at SFO | San Francisco , CA , US

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