Waiter (Lebanese restaurant)

Kempinski Hotels SA; As Sudiyah; On-site; OMR 3,700 - 5,500; Full time

Job summary

Kempinski Hotels SA in Saudi Arabia (Al Khobar) invites applications for a Waiter in our Lebanese restaurant. You will deliver attentive food and beverage service to guests, uphold Kempinski’s DNA values, and contribute to guest satisfaction and sales in a busy F&B outlet.

Responsibilities include maintaining a polished appearance, upselling menu items, operating the POS system, and adhering to hotel policies on hygiene, safety, and service standards while supporting your team.

Responsibilities

• Report to duty punctually wearing the correct uniform and nametag.
• Provide courteous, professional, and efficient service to guests.
• Upsell all items and explain alternatives to guests.
• Maintain cleanliness and organization of the outlet.
• Operate the POS system according to training.

Job description

Waiter (Lebanese restaurant)

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.