Cashier

Apparel Group; Oman; On-site; OMR 2,800 - 3,900; Full time

Job summary

Apparel Group in Oman seeks a guest-focused team member to support hospitality and guest service while driving sales and ensuring a memorable shopping experience. You will greet guests promptly, process orders, and uphold visual presentation and cleanliness standards in a busy store environment.

Responsibilities cover cashiering, health and safety compliance, service speed, and accurate order fulfillment. You will follow established procedures, assist with product preparation, and participate in

Responsibilities

• Hospitality and guest service duties to support a positive first impression and guest satisfaction.
• Process orders accurately at front counter and drive-thru, ensuring prompt greetings within seconds.
• Maintain visual presentation standards, cleanliness, and proper sanitation according to training materials.
• Assist with product preparation, temperature checks, and inventory communication to ensure product availability.
• Follow all store policies, participate in meetings, and uphold health and safety guidelines.

Job description

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best

Key Responsibilities Hospitality and Guest Service

• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team
• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint Store Operations
• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log Policies and Procedures
• Participates in and attends all store meetings and other related functions
• Follows all restaurant policies, procedures and standards
• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.
  

Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly

• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change
• Maintain clean and orderly checkout areas Health & Safety
• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone