F&B Outlet Supervisor: Elevate Guest Experience

InterContinental Hotels Group; Oman; On-site; OMR 6,700 - 10,000; Full time

Job summary

Crowne Plaza in Oman seeks an F&B Outlet Supervisor to oversee daily outlet operations, ensuring high service standards and guest satisfaction. You will lead the F&B team, maintain quality, and coordinate with departments to ensure inventory and smooth service.

The role requires a diploma/degree in hospitality-related fields and 2–3 years of F&B supervisory experience, with strong leadership and communication skills. Flexibility for shifts is essential.

Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Minimum 2-3 years of experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.
• Previous supervisory experience in an F&B outlet is preferred.
• Strong knowledge of restaurant and beverage service standards.
• Good understanding of food safety and hygiene practices.
• Familiarity with POS systems and basic F&B reporting.
• Good communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Supervise the daily operation of the assigned F&B outlet and ensure smooth service throughout the shift.
• Ensure the outlet is properly prepared before opening and appropriately closed after service.
• Allocate duties and workstations to team members according to business levels and operational requirements.
• Monitor guest flow, table allocation, service sequence, and overall outlet efficiency.
• Ensure all food and beverage products are served according to established quality and presentation standards.
• Monitor stock levels and coordinate with relevant departments to ensure product availability.
• Assist with inventory, requisitions, receiving, storage, and stock control procedures.
• Monitor operating equipment and ensure proper handling and maintenance.
• Ensure the outlet is clean, organized, and maintained according to hotel standards.
• Deliver friendly, professional, and personalized service to all guests.
• Welcome guests and ensure their needs are anticipated and addressed promptly.
• Handle guest feedback and complaints professionally and seek appropriate solutions.
• Follow up with guests to ensure satisfaction and encourage positive experiences.
• Maintain strong knowledge of the outlet's menu, beverages, promotions, and hotel facilities.
• Promote appropriate food and beverage offerings, upselling opportunities, and promotions.
• Brief the team before each shift regarding reservations, VIP guests, promotions, special events, and operational requirements.
• Coach, train, and motivate team members to consistently achieve service standards.
• Monitor employee performance and provide constructive feedback.
• Support the onboarding and training of new team members.
• Encourage teamwork, professionalism, and positive communication within the department.
• Ensure grooming, punctuality, attendance, and personal hygiene standards are maintained.
• Assist the Outlet Manager with performance evaluations and staff development.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Team supervision

Working under pressure

Education

Diploma in Hospitality Management

Degree in F&B Management

Tools

POS systems

F&B reporting

Job description

Crowne Plaza in Oman seeks an F&B Outlet Supervisor to oversee daily outlet operations, ensuring high service standards and guest satisfaction. You will lead the F&B team, maintain quality, and coordinate with departments to ensure inventory and smooth service.

The role requires a diploma/degree in hospitality-related fields and 2–3 years of F&B supervisory experience, with strong leadership and communication skills. Flexibility for shifts is essential.