Director of Residence

Four Seasons Hotels and Resorts; As Sudiyah; Sur place; OMR 37 000 - 53 000; Plein temps

Avantages offerts par ce poste

Housing and transportation

30 days vacation + holidays

Paid home leave tickets

Meals and uniform cleaning

Medical and life insurance

Worldwide complimentary room nights

Growth opportunities

Property benefits

Résumé du poste

Four Seasons Resorts Amaala is seeking a Director of Residence to lead the Private Residence department, overseeing residential operations and ensuring exceptional service for homeowners and their guests. You will maintain Four Seasons standards, manage services and budgets, and ensure compliance with Saudi laws.

Responsibilities include leading the team, managing budgets, coordinating across departments, and safeguarding assets while delivering world-class luxury experiences at AMAALA’s private

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or related field.
• Significant leadership experience in luxury residential operations, property management, or luxury hospitality.
• Strong knowledge of residential operations, homeowner relations, budgeting, and financial management.
• Excellent leadership, communication, problem-solving, and interpersonal skills, with proficiency in English.

Responsabilités

• Lead the daily operations of the Private Residence department, ensuring consistent delivery of Four Seasons service standards.
• Build strong relationships with homeowners and residents, responding to requests and resolving concerns promptly.
• Recruit, lead, train, and develop the residential team, fostering accountability and service excellence.
• Prepare and manage operating budgets, monitor expenditure, and oversee financial reporting and cost control.
• Coordinate with Housekeeping, Engineering, Security, and others to maintain residences and common areas.
• Oversee service agreements and external providers, ensuring quality and contractual compliance.
• Develop and implement residential policies in line with Four Seasons standards and Saudi laws.
• Oversee preventive maintenance, inspections, and improvement plans to protect assets.
• Ensure health, safety, security, and emergency procedures across operations.
• Maintain accurate records and provide regular updates to senior management and homeowners.

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the role

Four Seasons Resort & Residences Amaala is seeking a Director of Residence to lead the Private Residence department and oversee residential operations, ensuring exceptional service for homeowners and their guests. This role is responsible for maintaining Four Seasons standards, managing residential services and budgets, and ensuring compliance with applicable Saudi Arabian laws and regulations.

What you do

• Lead the daily operations of the Private Residence department, ensuring consistent delivery of Four Seasons service standards.
• Build strong relationships with homeowners and residents, responding to their requests and resolving concerns promptly and professionally.
• Recruit, lead, train, and develop the residential team, fostering accountability, teamwork, and service excellence.
• Prepare and manage residential operating budgets, monitor expenditure, and oversee financial reporting and cost control.
• Coordinate with Housekeeping, Engineering, Security, and other departments to maintain residences, shared facilities, and common areas.
• Oversee residential service agreements and external service providers, ensuring quality, efficiency, and contractual compliance.
• Develop and implement residential policies and procedures in accordance with Four Seasons standards and applicable Saudi Arabian laws and regulations.
• Oversee preventive maintenance, property inspections, and improvement plans to protect residential assets.
• Ensure effective health, safety, security, and emergency procedures throughout residential operations.
• Maintain accurate operational records and provide regular updates to senior management and homeowners, as appropriate.

What you bring

• A bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field, or equivalent relevant experience.
• Significant leadership experience in luxury residential operations, property management, or luxury hospitality.
• Strong knowledge of residential operations, homeowner relations, budgeting, and financial management.
• Excellent leadership, communication, problem-solving, and interpersonal skills, with proficiency in English.
• Knowledge of applicable Saudi Arabian regulations relating to residential operations, employment, health, and safety.

What we offer:

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional property benefits in accordance with company policy and eligibility.

Schedule & Hours:

• Full-time employment, with 45 working hours per week.
• Flexibility to work early mornings, days, evenings, overnights, weekends, and public holidays, as required by operational needs.
• Working hours, rest periods, weekly rest days, and overtime arrangements will comply with Saudi Labor Law.