Director, IT Shared Services & Digital Solutions

confidential jobs; As Sudiyah; On-site; OMR 46,000 - 69,000; Full time

Job summary

confidential jobs seeks an experienced IT leader to drive Shared Services, digital transformation and ERP programs across the organization. The role oversees governance, strategy and performance, working with executives and vendors to deliver scalable, secure technology solutions.

The candidate will manage end-to-end IT operations, champion efficiency, risk management and cost optimization while fostering a high-performance, customer-focused IT culture.

Qualifications

• Bachelor degree in computer science, information technology, engineering or related field.
• MBA or Master preferred.

Responsibilities

• Establish and manage the IT Shared Services operating model.
• Ensure effective delivery of IT infrastructure, applications, service desk, end-user computing, cloud and workplace services.
• Define and monitor IT Service Level Agreements (SLAs), KPIs and service performance.
• Drive standardization and consolidation of IT services across subsidiaries.
• Establish IT service governance, policies, processes and procedures.
• Improve IT service quality, availability, reliability and user experience.
• Lead the digital transformation roadmap in alignment with business strategy.
• Identify and implement digital solutions that improve operational efficiency and customer/employee experience.
• Drive automation, workflow digitization, self-service and emerging technologies.
• Evaluate and introduce appropriate technologies including AI, analytics, RPA, cloud and low-code platforms.
• Lead digital initiatives from business requirements through implementation and benefits realization.
• Oversee enterprise applications and ERP platforms, including integration with business processes.
• Ensure applications are scalable, secure and aligned with business requirements.
• Lead application enhancement, upgrades, integrations and optimization.
• Establish application portfolio management and lifecycle governance.
• Ensure compliance with corporate IT governance and Saudi regulatory requirements.
• Work closely with Cybersecurity to ensure secure technology architecture and operations.
• Establish technology standards, architecture principles and solution governance.
• Ensure business continuity, disaster recovery and technology resilience.
• Manage strategic technology vendors, system integrators and managed service providers.
• Ensure effective contract, SLA, performance and commercial management.
• Lead technology procurement and vendor evaluation in collaboration with Procurement.
• Optimize IT expenditure and identify opportunities for cost reduction and value creation.
• Lead and develop ITSS and Digital Solutions teams.
• Establish a high-performance and customer-centric IT culture.
• Partner with business leaders to understand technology needs and translate them into solutions.
• Manage relationships with C-level executives, subsidiaries and key stakeholders.
• Present IT strategy, performance, risks and investment requirements to executive management.

Education

Bachelor Degree in Computer Science, Information Technology, Engineering or related field

MBA or Master preferred

Job description

1. IT Shared Services

• Establish and manage the IT Shared Services operating model.


• Ensure effective delivery of IT infrastructure, applications, service desk, end-user computing, cloud and workplace services.


• Define and monitor IT Service Level Agreements (SLAs), KPIs and service performance.


• Drive standardization and consolidation of IT services across subsidiaries.


• Establish IT service governance, policies, processes and procedures.


• Improve IT service quality, availability, reliability and user experience.

2. Digital Solutions & Transformation

• Lead the digital transformation roadmap in alignment with business strategy.


• Identify and implement digital solutions that improve operational efficiency and customer/employee experience.


• Drive automation, workflow digitization, self-service and emerging technologies.


• Evaluate and introduce appropriate technologies including AI, analytics, RPA, cloud and low-code platforms.


• Lead digital initiatives from business requirements through implementation and benefits realization.

3. Enterprise Applications & ERP

Oversee enterprise applications and ERP platforms, including integration with business processes.

• Ensure applications are scalable, secure and aligned with business requirements.


• Lead application enhancement, upgrades, integrations and optimization.


• Establish application portfolio management and lifecycle governance.


• Ensure compliance with corporate IT governance and Saudi regulatory requirements.


• Work closely with Cybersecurity to ensure secure technology architecture and operations.


• Establish technology standards, architecture principles and solution governance.


• Ensure business continuity, disaster recovery and technology resilience.


• Manage strategic technology vendors, system integrators and managed service providers.


• Ensure effective contract, SLA, performance and commercial management.


• Lead technology procurement and vendor evaluation in collaboration with Procurement.


• Optimize IT expenditure and identify opportunities for cost reduction and value creation.

6. Leadership & Stakeholder Management

• Lead and develop ITSS and Digital Solutions teams.


• Establish a high-performance and customer-centric IT culture.


• Partner with business leaders to understand technology needs and translate them into solutions.


• Manage relationships with C-level executives, subsidiaries and key stakeholders.

Present IT strategy, performance, risks and investment requirements to executive management.

Education

Bachelor Degree in Computer Science, Information Technology, Engineering or related field. MBA or Master preferred.

Experience

15+ years in IT with 7-10 years in senior leadership roles managing Shared Services, Enterprise Applications and Digital Transformation

Internal Interactions

Executive Leadership Team, Subsidiary Management, Shared Services Functions, Cybersecurity, Finance, Procurement and Human Capital.

External Interactions

Technology Vendors, System Integrators, Managed Service Providers, Regulators and Strategic Partners.