Digital Academic & Student Services Lead

Tawteen; Muscat; On-site; OMR 8,000 - 11,000; Full time

Job summary

Tawteen seeks a lead administrative and operational support specialist to advance student and academic services through robust institutional information management and the strategic use of digital technologies. The role coordinates administrative processes, maintains confidential student records, and builds structured databases for students, faculty and staff.

You will collaborate with academic and admin units to improve efficiency with digital and AI-assisted solutions, develop standardized

Qualifications

• Bachelor's degree in IT, Information Systems, Education Administration, Computer Science or a related discipline.
• 5–10 years experience in higher education administration (admissions, registration, records, or academic administration).
• Proven experience with student information systems, databases and institutional records.
• Strong organizational, analytical, and problem-solving skills; excellent communication.
• High standards of accuracy, confidentiality, and professionalism.

Responsibilities

• Coordinate and continuously improve student and academic administrative processes.
• Maintain student and institutional records accurate complete confidential accessible.
• Build and maintain structured databases and information systems for students, faculty and staff.
• Work with academic and administrative units to improve efficiency and service delivery through digital and AI-assisted solutions.
• Develop standardized workflows and procedures; prepare reports and analyses supporting institutional planning.
• Liaise with academic departments, students, faculty and administrative units.

Skills

Organizational skills

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Student information systems

Databases

Job description

Tawteen seeks a lead administrative and operational support specialist to advance student and academic services through robust institutional information management and the strategic use of digital technologies. The role coordinates administrative processes, maintains confidential student records, and builds structured databases for students, faculty and staff.

You will collaborate with academic and admin units to improve efficiency with digital and AI-assisted solutions, develop standardized