Delivery manager (Airport)

Atain; Muscat; On-site; OMR 30,760 - 42,295; Full time

Job summary

Atain is looking for an On-Site Delivery Manager for the SSK and SBD project at Muscat International Airport. This role involves ensuring the successful execution of kiosk and baggage drop implementations through comprehensive project coordination and vendor management.

The ideal candidate will have over 8 years of experience in project delivery, particularly in airport environments, along with a proven track record in managing multiple vendors and overseeing testing phases.

Qualifications

• 8+ years of experience in on-site project delivery, preferably in airport environments.
• Proven experience with kiosk, SBD, or passenger processing systems.
• Good understanding of check-in flows and airline operations.

Responsibilities

• Coordinate daily activities and ensure site readiness.
• Manage vendors and escalate risks during the project.
• Support and coordinate testing efforts.

Skills

Project delivery experience

Vendor coordination

Integration knowledge

Testing experience

Operational understanding

Job description

Role: On-Site Delivery Manager (SSK & SBD Project)

Location: Muscat International Airport (with support to Salalah rollout)

Duration: 6 Months

1. Objective

The On-Site Delivery Manager will be responsible for end‑to‑end coordination and execution of the Self‑Service Check‑in Kiosk (SSK) and Self Baggage Drop (SBD) implementation at airport level, ensuring timely delivery, integration, testing, and go‑live in line with the project schedule.

2. Key Responsibilities

A. On‑Site Project Coordination

• Act as the single point of contact on‑site between Oman Air, vendor(s), airport authorities, and third parties.
• Coordinate daily activities across all workstreams: kiosks, SBD, BHS, network, power, and civil works.
• Ensure alignment between design, delivery, and installation activities.

B. Installation & Site Readiness

• Ensure site readiness (power, data, space, civil works) before equipment arrival.
• Coordinate installation activities for kiosks and SBD units at MCT and SLL.
• Monitor compliance with approved layouts and technical specifications.

C. Vendor & Stakeholder Management

• Manage Elenium and other vendors on‑site.
• Coordinate with:
  • Airport operator (MCT/SLL)
  • BHS provider
  • IT/network teams
  • Security and access control teams
• Escalate delays, risks, and blockers proactively.

D. Integration Oversight

• Coordinate SSK application integration with Sabre DCS, ensuring readiness of:
  • Check‑in flows (passenger retrieval, seat selection, boarding pass issuance)
  • Baggage tagging and linkage with SBD
  • Ancillary services (if applicable)
• Validate that required interfaces, connectivity, and credentials are available and tested on‑site.
• Ensure alignment between Voyager application, kiosk hardware, and Sabre DCS during testing phases.
• Support troubleshooting of real‑time transaction issues during SIT/UAT and go‑live.
• Coordinate integration activities with:
  • BHS/BRS systems
  • Sabre (via central team)
  • Network and infrastructure
• Ensure all dependencies are met before testing phases.

E. Testing & Acceptance

• Support and coordinate:
  • End‑to‑end check‑in and baggage drop scenarios
  • Sabre DCS transaction validation (PNR retrieval, check‑in, tag issuance)
  • Factory Acceptance Test (FAT) readiness (logistics side)
  • Site Acceptance Testing (SAT)
  • Combined UAT (Kiosk + SBD + Voyager + BHS)
  • Confirm readiness for airline operational acceptance before go‑live.

F. Go‑Live & Hypercare

• Lead on‑site readiness for go‑live at:
  • MCT (target: 7 Dec 2026)
  • SLL (target: 14 Dec 2026)
• Coordinate operational teams during go‑live.
• Support hypercare period and issue resolution.

G. Reporting & Governance

• Maintain daily/weekly status reporting:
  • Progress vs plan
  • Risks and issues
  • Dependencies
• Maintain site tracker covering:
  • Installation progress
  • Equipment delivery
  • Testing status
• Provide clear escalation to project steering team.

3. Key Deliverables

• Site readiness validation reports
• Installation progress tracker (daily/weekly)
• Risk & issue log with mitigation actions
• Testing coordination plan (SAT/UAT)
• Go‑live readiness checklist
• Daily updates during critical phases (installation & go‑live)

4. Timeline Coverage (6 Months Focus)

The role will primarily cover:

• Equipment delivery & logistics
• Site readiness and installation (MCT & SLL)
• BHS integration coordination
• Testing phases (FAT follow‑up, SAT, UAT)
• Go‑live and stabilization

5. Success Criteria

• On‑time go‑live delivery (MCT & SLL)
• No major delays due to site readiness or coordination gaps
• Smooth integration with BHS and infrastructure
• Successful UAT sign‑off without critical defects
• Controlled and stable go‑live with minimal operational disruption

6. Required Profile

• 8+ years of experience in on‑site project delivery, preferably in airport or similar operational environments
• Proven experience with kiosk, SBD, or passenger processing systems
• Good understanding of check‑in flows and airline operations
• Experience coordinating multiple vendors on‑site
• Exposure to DCS integration (preferably Sabre) and ability to support testing and troubleshooting
• Familiarity with BHS/baggage systems and airport infrastructure
• Hands‑on, proactive, and able to manage issues on‑site in real time
• Experience in testing (UAT) and go‑live support

7. Reporting Line

• Reports to: Project Manager / Digital & Airport Systems Lead
• Works closely with: IT, Ground Operations, Airport Authority, Vendor teams

8. Notes

• Role is execution‑focused (not design or strategy).
• Must be physically present on‑site during installation, testing, and go‑live phases.
• Flexibility required for extended hours during critical milestones.