Customer Solutions Manager

Human Ventures, LLC.; As Sudiyah; On-site; OMR 36,910 - 51,675; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Career development resources

Job summary

Human Ventures, LLC. is seeking a Customer Solutions Manager in Oman to enhance customer satisfaction by delivering innovative solutions and resolving technical issues. The candidate will develop relationships with high-valued customers and educate them on product usage.

This role requires significant experience in technology and data analytics, particularly in areas like SQL and Tableau. The work environment promotes collaboration, diversity, and career development opportunities.

Qualifications

• 5 - 10 years of enterprise-level technology-related experience.
• Experience in supporting new products/services in new markets.
• Strong skills in technical problem solving and data analytics.

Responsibilities

• Act as primary contact for Ookla’s highest valued customers.
• Educate clients on product utilization for optimum use.
• Troubleshoot technical issues and escalate as necessary.

Skills

Customer focus

Technical problem-solving

Data analytics

Communication skills

Relationship management

Education

B.A./B.S. degree or equivalent

Tools

SQL

Tableau

Python

Job description

Description

The Opportunity: We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Expectations For Success

• Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements within Ookla (be their voice)
• Participate in customer requested meetings (onsite or via phone)
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.

Requirements

• 5 - 10 years of enterprise-level, technology-related support or account management experience
• Exceptional customer focus and bias for action
• Experience supporting nascent products/services into new markets is strongly desired
• Adept at establishing and developing relationships across customer organizations
• Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
• Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
• Experience visualizing big data to demonstrate value and quality to customers
• Experience in Data Modelling and AI & ML desirable.
• Familiarity with internet, cellular and broadband technology and infrastructure
• At least some experience with RAN/RF
• Self-motivated with a track record of appropriate urgency and follow-through
• Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
• Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
• Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
• Strategic thinker with the ability to see/understand the big picture
• Global business experience a plus, with special focus on supporting the needs of an international customer base
• Technical Program or Project Management experience a plus
• B.A./B.S. degree or equivalent, Master’s degree or international business education a plus

Our Benefits

Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it.

At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.

Compensation Range

Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is 360,000 SAR - 504,000 SAR. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.