Chief Operating Officer - AI and Business Transformation — Remote

Lime Vizio; Oman; À distance; OMR 115 000 - 173 000; Plein temps

Résumé du poste

Lime Vizio (Blossom Flower Delivery) is seeking a hands-on Chief Operating Officer to own end-to-end operations, profitability, and AI-driven transformation across a high-volume e-commerce platform serving US and Canada markets.

You will redesign systems, build leaders, and partner with the CEO to drive unit economics, scalable processes, and cross-functional execution with Product, Engineering, Data, and Finance. This remote role demands strong leadership and bias for action.

Qualifications

• 10+ years in Operations, Business Transformation, or Executive Leadership.
• Experience leading organizations of 100+ employees.
• Strong background in high-volume e-commerce (required).
• Proven success improving profitability and scaling operations.

Responsabilités

• End-to-end company operations ownership.
• Improve EBITDA, gross profit, and unit economics.
• Redesign and simplify business processes before automating them.
• Lead AI and automation initiatives delivering measurable value.
• Build scalable systems, KPIs, ownership, and standards.
• Develop high-performing department leaders.
• Improve fulfillment reliability and customer experience.
• Partner with Product and Engineering to solve business problems.

Connaissances

Operations leadership

Business transformation

Executive leadership

High-volume e-commerce

AI and automation initiatives

Remote international teams

Unit economics & finance

Outils

BI tools

CRM / ERP

Data dashboards

Description du poste

Chief Operating Officer - AI and Business Transformation — Remote

Remote, full-time | 8 AM–5 PM Los Angeles Time overlap is strongly required

Description

About the Company

Lime Vizio (Blossom Flower Delivery) is a high-volumee-commerce business operating across the US and Canada floral market.

We process 2,000+ orders daily, with significantseasonal spikes (Valentine’s Day, Mother’s Day), where execution speed,accuracy, and system stability directly impact revenue and customer experience.

We operate a distributed model with vendor networks, remoteteams, and real-time order routing — where operational quality defines businessperformance.

Reports to: CEO & Founders

We are looking for a hands-on COO who builds businesses—not just managers them.

You'll own company operations, profitability, organizational effectiveness, and AI-driven transformation.

This role combines executive leadership with deep operational thinking. You'll work directly with the CEO to redesign systems, improve unit economics, develop leaders, and build an organization that scales without unnecessary complexity.

What You'll Own

• End-to-end company operations
• EBITDA and operational profitability
• Leadership performance and accountability
• KPI framework and operational dashboards
• Cross-functional execution
• Organizational design and operational scalability

Key Responsibilities

• Improve EBITDA, gross profit, and unit economics.
• Reduce labor cost, refunds, cancellations, and operational waste.
• Redesign and simplify business processes before automating them.
• Lead AI and automation initiatives that deliver measurable business value.
• Build scalable systems, KPIs, ownership, and operational standards.
• Develop high-performing department leaders.
• Improve fulfillment reliability, customer experience, and operational efficiency.
• Partner with Product and Engineering to solve business problems through technology.
• Personally investigate high-impact operational challenges and lead transformation initiatives.
  

What Success Looks Like

You'll be responsible for measurable improvements in:

• EBITDA
• Gross Profit
• Refund & Cancellation Rates
• SLA Achievement
• Customer Satisfaction
• AI Automation Results

Requirements

• 10+ years in Operations, Business Transformation, or Executive Leadership.
• Experience leading organizations of 100+ employees.
• Strong background in high-volume e-commerce (required).
• Proven success improving profitability and scaling operations.
• Experience redesigning operational systems—not just managing teams.
• Strong understanding of unit economics and operational finance.
• Experience leading automation, digital transformation, or AI initiatives.
• Experience working closely with Product, Engineering, Data, and Finance.
• Experience managing remote international teams.

Nice to Have

• Marketplace or aggregator businesses
• Logistics or fulfillment operations
• Contact centers
• BI & operational analytics
• CRM / ERP / workflow automation
• Lean or Six Sigma

This Role Is Not for Someone Who

• Maintains operations instead of improving them.
• Measures activity instead of business outcomes.
• Solves problems by adding headcount.
• Automates broken processes instead of redesigning them.
• Relies on meetings instead of execution.
• Isn't comfortable being accountable for financial results.
  
• Full ownership of company operations.
• Direct partnership with the CEO and founders.
• Fast decision-making with minimal bureaucracy.
• Opportunity to build one of the most operationally efficient AI-native e-commerce companies.