Branch Operations Leader, Corporate & Institutional Banking

HSBC; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

HSBC is seeking an ambitious individual to join its Corporate and Institutional Banking team in Oman as an Assistant Branch Manager. The role focuses on delivering effective day-to-day branch operations and back-office support for personal and corporate customers, with emphasis on cash management, audits, and risk controls.

You will oversee workflows, establish responsibilities, and drive efficiency while supporting digital migration and cross-selling opportunities.

Qualifications

• Proven experience supervising branch operations with focus on service quality.
• Knowledge of cash services including treasury and teller processes.
• Understanding of trade products and back-office processing.
• Fluent in English for customer-facing communication.
• Ability to maintain records and comply with audits.

Responsibilities

• Oversee day-to-day branch operations and back office support to ensure service quality.
• Manage cash treasury and teller controls to minimize shortages and incidents.
• Govern scanning and reconciliation of payment instructions and trade documents.
• Review workflows and authorised limits to improve efficiency and standards.
• Monitor audit reports and implement remediation to reduce findings.
• Balance monthly suspense accounts and manage approvals.
• Lead Business Recovery Plan activities and safety drills.

Skills

Branch operations supervision

Cash handling & teller controls

Trade counter knowledge

Operational risk management

Customer service orientation

English communication

Job description

HSBC is seeking an ambitious individual to join its Corporate and Institutional Banking team in Oman as an Assistant Branch Manager. The role focuses on delivering effective day-to-day branch operations and back-office support for personal and corporate customers, with emphasis on cash management, audits, and risk controls.

You will oversee workflows, establish responsibilities, and drive efficiency while supporting digital migration and cross-selling opportunities.