Retail Branch Manager: Sales & Operations

Makkah Hyper; Muscat; On-site; OMR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Professional environment

Career progression

Training support

Inclusive workplace

Job summary

Makkah Hypermarkets is an expanding retail group in Oman seeking an experienced Branch Manager to oversee daily operations of a hypermarket branch. You will drive sales, manage staff, control costs, and ensure exceptional customer service, while complying with company policies and safety standards.

You will lead a diverse team across departments, monitor inventory and pricing, and coordinate with purchasing, finance, HR, and other teams to optimize performance.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Proven experience as a Branch Manager or in a retail leadership role.
• Strong knowledge of retail operations, inventory management, and customer service.
• Experience managing teams and achieving sales and profitability targets.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Flexibility to work shifts, weekends, and public holidays when required.

Responsibilities

• Manage the branch’s daily operations and ensure smooth, efficient performance.
• Achieve sales, profitability, and operational targets.
• Lead, motivate, and supervise employees across all branch departments.
• Monitor employee performance, attendance, scheduling, and training.
• Maintain high standards of customer service and resolve escalated complaints.
• Monitor stock levels, product availability, pricing, and merchandising.
• Coordinate with purchasing, warehouse, finance, HR, and other departments.
• Minimize stock losses, damage, wastage, and expiry-related costs.
• Ensure accurate cash handling, daily reconciliation, and financial reporting.
• Maintain branch cleanliness, product quality, food safety, and workplace safety.
• Ensure compliance with company policies and applicable regulations.
• Review branch performance reports and implement improvements.
• Support promotional campaigns and ensure effective in-store execution.
• Conduct regular inspections of sales areas, storage facilities, and operational equipment.

Skills

Leadership

Communication

Decision making

Problem solving

Analytical abilities

Team supervision

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

Microsoft Office

POS systems

Retail management software

Job description

Makkah Hypermarkets is an expanding retail group in Oman seeking an experienced Branch Manager to oversee daily operations of a hypermarket branch. You will drive sales, manage staff, control costs, and ensure exceptional customer service, while complying with company policies and safety standards.

You will lead a diverse team across departments, monitor inventory and pricing, and coordinate with purchasing, finance, HR, and other teams to optimize performance.