Bilingual Front Desk & Customer Service Assistant

British Council; As Sudiyah; On-site; OMR 4,700 - 6,600; Full time

Job summary

The British Council in Saudi Arabia is seeking a Customer Service Assistant (male and female) to provide day-to-day support at the front office or call centre. You will be the first contact for customers, manage inquiries, and assist with placement tests and registration.

Role requires excellent English and Arabic communication, a minimum high school diploma, and at least one year of customer service experience.

Qualifications

• Ability to communicate very well in spoken and written English and Arabic.
• Minimum diploma or High school or equivalent.
• Experience dealing with customers – minimum one year.

Responsibilities

• Ensure smooth day-to-day running of front office customer service operations.
• Greet customers at the front office and assist with enquiries and registration processes.
• Direct customers to appropriate services and colleagues as needed.
• Handle phone and email inquiries in a positive, professional manner.
• Promote and cross-sell British Council products and services when appropriate.

Skills

English proficiency

Arabic proficiency

Education

High school diploma

Job description

The British Council in Saudi Arabia is seeking a Customer Service Assistant (male and female) to provide day-to-day support at the front office or call centre. You will be the first contact for customers, manage inquiries, and assist with placement tests and registration.

Role requires excellent English and Arabic communication, a minimum high school diploma, and at least one year of customer service experience.