Organization- Alila Hinu Bay
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.
General Responsibility
- Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
- Provide information regarding the hotel's facilities & services.
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
- Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
- Be flexible and open to change in your job responsibilities, work area and /or roster to meet business needs.
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
- Care about your environment and make sure it is tidy and well maintained.
- Be reliable and ensure you are at work on time.
- Know your role in case of emergency such as bomb threat, flood, fire etc.
- Understand the Employee Handbook and comply with the standards it outlines.
- Carry out all professionally reasonable instruction given by your supervisor.
- Report all incidents, accidents and guest complaints in briefings
Technical Expertise
- Handle cashiering duties in accordance with policies & procedures
- Providing service to guests in accordance with service standards
- Prepare the bar for service
- Check bar stock and prepare orders for replenishing of supplies
- Know the menu/special promotions and assist guests with recommendations
- Know all beverage recipes and prepare all drink orders accordingly
- Control cost by adhering to quantities specified in all beverage recipes
- Ensure all opening and closing duties are implemented accordance with established standards
- Assist in service in the other FB outlet when required
- Ensure the bar areas is maintained clean and tidy
Qualifications
- Minimum 2 - years of experience as a bartender
- Good knowledge of classic and modern cocktails, mocktails, and beverages
- Positive attitude, good communication, and team player
- Must be presentable and professional under pressure
- Ability to work in a fast-paced hospitality environment