World-Class Spa Guest Experience Lead

Belgravia Leisure; Rotorua; Sur place; NZD 42 000 - 54 000; Plein temps

Résumé du poste

Belgravia Leisure invites applications for a Guest Experience Officer at Wai Ariki Hot Springs and Spa in Rotorua. The role centers on delivering outstanding guest service, managing front reception, bookings, and front-of-house sales, with flexibility to assist across dining and retail areas.

Prerequisites include ability to work evenings and weekends, and successful completion of a pre-employment drug test and NZ Police check. Desirable: Te Reo Maori and First Aid certification.

Qualifications

• Ability to work evenings and weekends.
• Pre-employment drug test required.
• NZ Police check required.
• Desirable: Te Reo Maori or understanding of Ngati Whakaue culture.
• Desirable: First Aid certificate.

Responsabilités

• Deliver exceptional 5-star guest experiences at Wai Ariki Hot Springs and Spa.
• Handle bookings and enquiries at front reception and assist with merchandise sales.
• Ensure accurate point-of-sale transactions and end-of-shift cash reconciliations.
• Support front of house operations including reception, retail, and food & beverage as needed.

Connaissances

Customer service

Cash handling

Front of house

Description du poste

Belgravia Leisure invites applications for a Guest Experience Officer at Wai Ariki Hot Springs and Spa in Rotorua. The role centers on delivering outstanding guest service, managing front reception, bookings, and front-of-house sales, with flexibility to assist across dining and retail areas.

Prerequisites include ability to work evenings and weekends, and successful completion of a pre-employment drug test and NZ Police check. Desirable: Te Reo Maori and First Aid certification.