Workforce Systems Support Specialist

Health New Zealand | Te Whatu Ora; Rotorua; In loco; NZD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Health New Zealand | Te Whatu Ora is seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project, focusing on migration from PSe to Leader payroll across the Lakes District and frontline support for managers and employees using Mahi ē Taea.

You will respond to system queries, help with payrun checks, and work with project, payroll, rostering teams to ensure successful adoption and ongoing use of workforce systems, delivering improved customer experience.

Competenze

• 3+ years' experience in workforce systems, payroll, rostering, or related field.
• Experience with awards interpretation systems and rostering processes.
• Strong Microsoft Office skills and a good level of technical expertise.
• Excellent communication and customer service abilities.

Mansioni

• Provide frontline support to managers and employees using Mahi ē Taea.
• Respond to system queries and identify areas needing additional support.
• Contribute to system improvements and provide feedback to project teams.
• Assist with fortnightly payrun checking and customer experience improvements.
• Collaborate with payroll, rostering, training teams to ensure adoption of workforce systems.

Conoscenze

Workforce systems

Payroll

Rostering

Customer support

Communication skills

Technical proficiency

Formazione

Relevant qualification

Strumenti

UKG Workforce Pro

UKG Dimensions

Kronos Workforce Central

Descrizione del lavoro

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

We are seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project and play a key role in supporting the migration from PSe to Leader payroll across the Lakes District.

This role is focused on providing frontline support to managers and employees using Mahi ē Taea, ensuring users are confident in the correct use of timecards and workforce management processes. You will respond to system queries, identify areas requiring additional support, contribute to system improvements, and provide valuable feedback to project and payroll teams throughout the stabilisation programme.

You will also assist with fortnightly payrun checking, help improve customer experience, and work closely with project, payroll, and rostering teams to ensure the successful adoption and ongoing use of workforce systems

About the Team/Service/Location

This role sits within the Payroll Stabilisation Project and reports to the Project Manager – Payroll Stabilisation. You will work closely with the Payroll Stabilisation Project and Training Team, Rostering & Automation teams, Payroll, Reporting and AskHR teams, and the wider People & Culture function.

About You

You are a customer-focused systems specialist who enjoys helping people navigate workforce systems and improving the way technology supports business processes.

You will bring:

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field
• Experience with award interpretation systems and workforce management processes
• Strong Microsoft Office skills and a good level of technical expertise
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery
• A commitment to continuous improvement and delivering positive outcomes for users Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, along with knowledge of the Holidays Act 2003, would be advantageous.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: HNZ/1955549

Location:

North Island - Bay of Plenty - Rotorua

Job type:

Job type: Fixed Term

Expertise:

Non-clinical - Human Resources - Human Resources