Workforce Systems Support Specialist

Marketplace; Bay of Plenty; A distancia; NZD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Te Whatu Ora in Bay of Plenty is seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project. You will support migration from PSe to Leader payroll, assist managers and staff with Mahi ē Taea, and drive accurate timecard and roster processes.

You will respond to queries, help plan improvements, and work across payroll, rostering and training teams to ensure successful system adoption. Applications close 24 November 2026.

Formación

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field.
• Experience with award interpretation systems and workforce management processes.
• Strong Microsoft Office skills and a good level of technical expertise.
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery.
• A commitment to continuous improvement and delivering positive outcomes for users.
• Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems; Holidays Act 2003 knowledge is advantageous.

Responsabilidades

• Provide frontline support to managers and employees using Mahi ē Taea and timecard/workforce processes.
• Respond to system queries, identify gaps, and contribute to system improvements.
• Support fortnightly payrun checks and help optimise user experience.
• Collaborate with project, payroll, rostering, and HR teams to ensure smooth adoption of workforce systems.

Conocimientos

Workforce systems

Payroll

Rostering

Microsoft Office

Communication

Relationship-building

Educación

Relevant qualification

Herramientas

UKG Workforce Pro

UKG Dimensions

Kronos Workforce Central

Holidays Act 2003 knowledge

Descripción del empleo

# Workforce Systems Support Specialist at Te Whatu Ora, Bay of Plenty## Mō tēnei tūranga mahi | About this role**Workforce System Support Specialist****Lakes District | Full-time | Fixed-Term**Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.**About the Role**We are seeking a **Workforce System Support Specialist** to join the Payroll Stabilisation Project and play a key role in supporting the migration from PSe to Leader payroll across the Lakes District.This role is focused on providing frontline support to managers and employees using **Mahi ē Taea**, ensuring users are confident in the correct use of timecards and workforce management processes. You will respond to system queries, identify areas requiring additional support, contribute to system improvements, and provide valuable feedback to project and payroll teams throughout the stabilisation programme.You will also assist with fortnightly payrun checking, help improve customer experience, and work closely with project, payroll, and rostering teams to ensure the successful adoption and ongoing use of workforce systems**About the Team/Service/Location**This role sits within the **Payroll Stabilisation Project** and reports to the **Project Manager – Payroll Stabilisation**. You will work closely with the Payroll Stabilisation Project and Training Team, Rostering & Automation teams, Payroll, Reporting and AskHR teams, and the wider People & Culture function.**About You**You are a customer-focused systems specialist who enjoys helping people navigate workforce systems and improving the way technology supports business processes.You will bring:* A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field* Experience with award interpretation systems and workforce management processes* Strong Microsoft Office skills and a good level of technical expertise* Excellent communication and relationship-building skills, with a focus on customer support and service delivery* A commitment to continuous improvement and delivering positive outcomes for users Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, along with knowledge of the Holidays Act 2003, would be advantageous.**Working for Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.**How to Apply**To apply please click**“apply now.”** All applications must be submitted through our online careers portal by **Tuesday 24th November 2026** .If you have any questions about the role, please contact: **Cherushka Pillay @** **[e-mail]**## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Te Whatu Ora || Location: | Bay of Plenty || Position type: | Fixed Term || Category: | Human resources, recruitment & training || Date listed: | 03-Nov-2026 || Salary range: | N/A || Closing date: | 24-Nov-2026 || Reference: | HNZ/1955549 || Attachment: | Position Description - Workforce System Support Specialist.pdf (PDF, 319KB)Job Description || File links: | || Website: | |Note: You may be redirected to the employer's careers website.