Weekend IT Service Desk Analyst - Path to Engineering

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 42,000 - 56,000; Full time

Job summary

Intelliworx is seeking an entry-level IT support specialist to join the Auckland weekend desk. You will log, triage, and resolve routine tickets and escalate complex issues to the Shift Lead. This role is a genuine entry point with a clear path to a weekday engineering seat.

The team emphasises continuous improvement, Microsoft 365 administration, and reliable, client-facing professionalism. Training and quarterly certifications are provided; you will work with monitoring, patching, and account

Qualifications

• Six to twelve months in IT support, or a relevant qualification, apprenticeship or traineeship.
• Working knowledge of Microsoft 365 administration — users, licences, groups, MFA.
• Clear written communication and a methodical approach to logging what you have done.
• Willingness to be coached remotely and to ask for help early.
• Reliable. This roster only works if people turn up.
• MS-900 or AZ-900 certification.
• Any prior exposure to a ticketing or PSA platform.
• Interest in progressing into a weekday engineering seat — this role is designed as a route in.

Responsibilities

• Log, categorise and triage incoming tickets accurately.
• Respond to monitoring and alerting events, resolving what is in scope and escalating what is not.
• Handle account and identity administration — user creation, password resets, MFA, group membership, licence assignment.
• Verify patching and backup outcomes and raise exceptions to the Shift Lead.
• Keep tickets moving and keep clients informed of progress in plain, professional language.
• Escalate to the Shift Lead against defined thresholds. Escalating early is expected, not a failing.
• Contribute your open items to the end-of-shift handover notes.

Skills

Clear written communication

Willingness to be coached

Reliability

Time management

Education

Relevant IT qualification or traineeship

MS-900 or AZ-900 certification

Tools

Microsoft 365 administration

Ticketing/PSA platform

Job description

Intelliworx is seeking an entry-level IT support specialist to join the Auckland weekend desk. You will log, triage, and resolve routine tickets and escalate complex issues to the Shift Lead. This role is a genuine entry point with a clear path to a weekday engineering seat.

The team emphasises continuous improvement, Microsoft 365 administration, and reliable, client-facing professionalism. Training and quarterly certifications are provided; you will work with monitoring, patching, and account