Onsite Service Desk Analyst (L1) – Immediate Start

Northbridge IT Recruitment Propr; Wellington; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Immediate start

Onsite Wellington

Supportive team environment

Enterprise IT exposure

Job summary

Northbridge IT Recruitment Propr in Wellington is seeking a motivated Service Desk Analyst (Level 1) to join our client's onsite IT support team on a long-term contract with an immediate start.

In this role you will manage incidents through ticketing systems, provide first-line troubleshooting for Windows desktop issues, assist with Active Directory tasks, and deliver friendly, professional end-user support in a dynamic environment.

Qualifications

• Previous experience in a Service Desk, Help Desk, or Desktop Support role.
• Hands-on experience with Service Desk ticketing tools.
• Good understanding of Windows operating systems, desktop hardware, and common business applications.
• Experience with Active Directory user administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Excellent verbal and written communication skills.
• Strong customer service focus and professional approach.

Responsibilities

• Manage and resolve incidents through Service Desk ticketing systems, ensuring SLA targets are consistently met.
• Respond to, troubleshoot, restore, and resolve user issues in a timely manner.
• Escalate incidents and service requests appropriately when required.
• Perform routine workstation maintenance, software installations, updates, and hardware upgrades.
• Support public access computers and end-user devices.
• Manage user access requests, including account creation, modification, and deactivation.
• Administer and maintain Active Directory user accounts and security groups.
• Provide excellent customer service and technical support to end users.
• Maintain accurate documentation of incidents, requests, and resolutions.

Skills

Service Desk

Windows OS

Active Directory

Troubleshooting

Customer Service

Ticketing Tools

Tools

Ticketing systems

Job description

Northbridge IT Recruitment Propr in Wellington is seeking a motivated Service Desk Analyst (Level 1) to join our client's onsite IT support team on a long-term contract with an immediate start.

In this role you will manage incidents through ticketing systems, provide first-line troubleshooting for Windows desktop issues, assist with Active Directory tasks, and deliver friendly, professional end-user support in a dynamic environment.