Parts Interpreter

Inchcape; New Zealand; On-site; NZD 42,000 - 65,000; Full time

Job summary

Inchcape NZ Automotive Retail in Henderson is seeking a Parts Interpreter for a 3-6 month fixed term contract. You will accurately identify, source, and supply parts for both retail and wholesale customers, while supporting workshop operations to keep service on track.

Ideal candidates have strong automotive parts knowledge, a customer‑focussed approach, and hands‑on experience in a fast‑paced dealership environment.

Qualifications

• Previous experience as a Parts Interpreter in an automotive dealership or parts environment.
• Strong knowledge of automotive parts and workshop operations.
• Experience in a fast-paced environment with ability to manage competing priorities.
• Excellent attention to detail and strong organisational skills.
• Customer-focused approach with strong communication and relationship-building skills.
• Ability to work collaboratively within a team environment.
• Current unrestricted driver’s licence with a good driving record.
• Previous customer service or sales experience is advantageous.

Responsibilities

• Accurately interpret and identify automotive parts using manufacturer catalogues, OEM systems, and parts manuals.
• Support retail and wholesale customers with parts enquiries, quotations, and order fulfilment.
• Pick, pack, and supply parts in line with Repair Order (RO) requirements while maintaining a high level of accuracy.
• Receive, check, and process incoming parts deliveries, ensuring any shortages or damaged stock are escalated promptly.
• Assist with inventory management activities, including stock takes and maintaining accurate stock records.
• Pre-order and prepare required parts ahead of service and repair work to support workshop productivity.
• Process customer payments and ensure invoices are completed accurately and efficiently.
• Build strong working relationships with customers, suppliers, and internal stakeholders.
• Ensure all work is completed in accordance with Inchcape policies, quality standards, and health and safety requirements.
• Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Skills

Parts interpretation

Automotive parts knowledge

Customer service

Team collaboration

Job description

Parts Interpreter

Company: Inchcape

Job Type: Full Time

New Zealand

Job Description - Parts Interpreter

Details: 3-6 Month Fixed Term Contract

Hours: Monday to Friday, 8:00am - 5:00pm

Location: Henderson, Auckland West

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most recognised vehicle brands. Our commitment to excellence ensures we deliver outstanding customer experiences and operational efficiency across our business.

About the Role

We have an exciting 3-6 month fixed term contract opportunity for an experienced Parts Interpreter to join the team at Inchcape NZ Automotive Retail in Henderson.

This role is responsible for supporting both the retail and wholesale parts operations by accurately identifying, sourcing, ordering, and supplying parts while ensuring excellent service is delivered to internal and external customers. Working closely with the Service Advisor, Technicians, Workshop Controller, and customers, you will play a key role in maintaining efficient workshop operations and delivering a seamless customer experience.

This opportunity would suit someone with strong automotive parts knowledge who enjoys working in a fast-paced dealership environment and takes pride in delivering outstanding customer service and attention to detail.

You Will:

• Accurately interpret and identify automotive parts using manufacturer catalogues, OEM systems, and parts manuals.
• Support retail and wholesale customers with parts enquiries, quotations, and order fulfilment.
• Pick, pack, and supply parts in line with Repair Order (RO) requirements while maintaining a high level of accuracy.
• Receive, check, and process incoming parts deliveries, ensuring any shortages or damaged stock are escalated promptly.
• Assist with inventory management activities, including stock takes and maintaining accurate stock records.
• Pre-order and prepare required parts ahead of service and repair work to support workshop productivity.
• Process customer payments and ensure invoices are completed accurately and efficiently.
• Build strong working relationships with customers, suppliers, and internal stakeholders.
• Ensure all work is completed in accordance with Inchcape policies, quality standards, and health and safety requirements.
• Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

About You

• Previous experience working as a Parts Interpreter within an automotive dealership or parts environment.
• Strong knowledge of automotive parts and workshop operations.
• Experience working in a fast-paced environment with the ability to manage competing priorities.
• Excellent attention to detail and strong organisational skills.
• A customer-focused approach with strong communication and relationship-building skills.
• Ability to work collaboratively within a team environment.
• Current unrestricted driver's licence with a good driving record.
• Previous customer service or sales experience is advantageous.

Why Join Us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit www.inchcape.com/en-au/find-a-career/employee-benefits/ to learn more on our website.

Start Your Journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit we're looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for Everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.