Ward Administrator (Mobile)

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley; Wellington; On-site; NZD 73,000 - 81,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Capital, Coast & Hutt Valley is seeking two Mobile Ward Administrators to join us in Wellington. You will provide front-of-house reception, deliver accurate data entry, and support ward administration to keep wards running smoothly.

You'll work sole-charge shifts and varying rosters, collaborating with clinical teams to ensure timely and accurate data capture for patient care continuity. Two roles available with diverse shifts.

Qualifications

• Customer service and front-of-house experience.
• Accurate data entry and record management.
• Strong communication and teamwork with clinical staff.
• Ability to multitask in a changing hospital environment.
• Willingness to work sole-charge shifts and flexible rosters.

Responsibilities

• Provide friendly and professional front-of-house reception for the ward.
• Enter data accurately and manage ward records.
• Collate information and liaise with other teams.
• Support clinical wards and the Ward Administration team.
• Maintain clear lines of communication with reporting lines.

Skills

Customer service

Data entry

Record management

Communication

Multi-tasking

Tools

Microsoft Office

Hospital admin systems

Job description

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley - Wellington, North Island

Location: Wellington Regional Hospital & Kenepuru hospital

Contract: Permanent, Full Time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We are looking for two motivated and customer-focused Mobile Ward Administrators to join our team.

As our Mobile Ward Administrator, your primary role will be acting sole charge to consistently deliver friendly and professional front of house reception duties for the ward. You are to provide your top-class customer service to all enquiries from every source, whilst presenting accurate and timely data entry, record management and collating.

Creating and maintaining open lines of communication with reporting lines and all other teams you liaise with is the best way to ensure your tasks are completed effectively. This role is an invaluable asset to our clinical teams and the tasks you perform are essential for our wards to run smoothly.

Our two available positions offer:

• Rostered and rotating shifts between 6:30am and 8:00pm, Monday to Sunday.
• A fixed shift from 11:30am to 8:00pm, Monday to Friday.

The salary band for this role is $73,476 - $81,164, depending on experience.

About the Team/Service Location

'We are a team within a team - within a team'

This role is situated in the wards, so your immediate team is the ward you are working on. You will be working with clinical staff and other health care providers, administratively supporting them and your ward's needs.

You also are part of the greater Ward Administration team who staff all other wards. The work you do is mainly replicated across all our wards so having your fellow colleague nearby for support and trouble-shooting works perfectly.

The overarching service we report to administratively is Patient Administration Services (PAS).

PAS is made up of 5 other administration clinical support areas: Booking Centre, Outpatient Reception, Call Centre, Clinical Typing and Emergency Dept.

Your patient's journey generally begins or is completed within these departments so ensuring all our data capture is entered efficiently and correctly is imperative for continuity in our patient's current care and future presentations.

About you

We are looking for a team player who is able to use their proven customer service skills with all our customers to provide them the best journey possible during their stay with us.

With any ever-changing environment we need robust, adaptable and lateral thinkers who can easily multitask whilst using their up-to-date knowledge of computer packages to maintain all data entry effectively and efficiently.

Being a sole charge role requires the successful candidate to be proactively motivated to responsibly trouble shoot through the tasks asked of them. They will have the skills to independently learn all new tasks promptly, be open to and able to professionally cope with changes, while reliably maintaining all standard Ward Administrative duties.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.