Visitor Host

Museums Aotearoa; New Zealand; Remote; NZD 42,000 - 60,000; Full time

Job summary

New Zealand Defence Force seeks a Visitor Host to deliver daily visitor experiences and public programmes. The role involves engaging with on-site, off-site, and digital visitors and representing New Zealand’s military aviation heritage.

You will assist with developing museum programmes, engage visitors to ensure a safe and enjoyable visit, and work with volunteer guides while promoting and booking activities. Proficiency in MS Office is required.

Qualifications

• Experience delivering programmes and engaging customers.
• Confident communicator across ages and backgrounds.
• Experience in museum, gallery, or similar area preferred.

Responsibilities

• Deliver daily visitor experience and public programmes for on-site, off-site, and digital visitors.
• Engage with visitors to ensure a safe, enjoyable visit.
• Promote, sell, and book programmes and activities.
• Work alongside a team of volunteer guides.

Skills

Public engagement

Communication

Customer service

Tools

MS Office

Job description

Working Sunday – Thursday as the Visitor Host, your primary role is the daily delivery of the Museum's visitor experience and public programmes. Visitors will include those engaging with the Museum on-site, off-site, and digitally. In this role, you will represent New Zealand's unique military aviation heritage – including the Air Force's history, culture, and place in the world today.

Additionally, you will be responsible for:

• Assisting with development of Museum programmes and educational content.
• Engaging with visitors to ensure they have a safe, enjoyable and informative visit.
• Working alongside a team of volunteer guides.
• Promoting, selling, and booking programmes and activities.

As the ideal candidate, you will have experience in delivery of programmes and customer interaction, preferably within a museum, gallery, or similar area. You will be a confident communicator capable of engaging with people of all ages and backgrounds.

You will also possess the following:

• Capability to juggle various demands during busy times.
• Proficiency in the MS Office suite.

Overall, you will possess a passion, drive, and immense commitment to customer engagement through creative and educational public programmes.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:

Low Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
• You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.