Visitor Experience Assistant | Kaiāwhina Wheako Manuhiri

Q Theatre; Auckland; On-site; NZD 42,000 - 54,000; Part time

Job summary

Q Theatre in Auckland is seeking a Visitor Experience Assistant to welcome and assist patrons, guiding them to their seats and ensuring a great visit.

You will deliver friendly service, maintain safety protocols, and act as the face of the venue, with flexibility to work evenings and weekends.

This role is ideal for someone outgoing, presentable, and eager to contribute to a diverse and inclusive team.

Qualifications

• Welcoming patrons and assisting them to their seats.
• Ensuring safety and comfort by following safety protocols.
• Delivering exceptional customer service.
• Serving food and beverages at Citizen Q.
• Being the face of the brand and ensuring memorable experiences.

Responsibilities

• Welcoming patrons and assisting them in finding their seats
• Ensuring the safety and comfort of our patrons by following safety protocols
• Delivering exceptional and consistent customer service
• Serving food and beverage to customers in Citizen Q
• Being the face of our brand, ensuring visitors have an enjoyable and memorable experience

Skills

Positive attitude

Customer focus

Interpersonal skills

Problem solving

Flexibility

Presentable

Team player

Alcohol service awareness

Job description

Visitor Experience Assistant | Kaiāwhina Wheako Manuhiri

As a Visitor Experience Assistant, you will play a crucial role in shaping the experience of patrons at Q Theatre. You will welcome visitors, assist them throughout their visit, and ensure they have an enjoyable and memorable experience.

Key responsibilities

• Welcoming patrons and assisting them in finding their seats
• Ensuring the safety and comfort of our patrons by following safety protocols
• Delivering exceptional and consistent customer service
• Serving food and beverage to customers in Citizen Q
• Being the face of our brand, ensuring visitors have an enjoyable and memorable experience

About you

• Positive, confident, and outgoing personality
• Customer-focused mindset
• Strong interpersonal skills
• Problem-solving and initiative
• Flexibility to work evenings and weekends
• Highly presentable
• Enjoy working in a diverse and inclusive team environment
• Must be at least 18 years old, as the role involves serving alcohol

About us

Q Theatre is a vital part of our national performing arts landscape, hosting and collaborating with 100+ productions and events annually across our venues and lounge space. Q works with leading New Zealand arts organisations, festivals, independent producers and artists to present a contemporary programme that reflects and entertains the people of Tāmaki Makaurau. Q Theatre is at the heart of the Auckland Arts Precinct, and we pride ourselves on creating and developing a welcoming environment for audiences and creatives from all walks of life.