VIP Complaints & Escalations Specialist

Cgr Services; Auckland; On-site; NZD 46,000 - 58,000; Full time

Job summary

Cgr Services in Auckland Central invites a permanent full-time Customer Care Business Partner to coordinate VIP correspondence and escalated complaint management. You will log, monitor and close requests per policy, and advise on handling complaints across the organization.

Ideal candidates have 3+ years in complaints management or a diploma, strong MS Office skills, and a detail-focused approach to timely resolutions. You will support warehouse and shop activities as needed.

Qualifications

• Three years of experience in complaints management or holding a diploma level qualification.
• Excellent comprehension and negotiation skills.
• Able to work across all levels of the organisation including the political environment.
• Strong MS Office skills: Outlook, Excel, Word, PowerPoint and SharePoint.
• Attention to detail with a focus on timely delivery and accuracy.

Responsibilities

• Picking, Packing and Dispatch
• Supports Warehouse Operations
• Support Decanting Activities
• Support Operational Activities
• Be Health & Safety Aware & Active
• Support Shop Activities

Skills

Complaints management

Negotiation

Cross-functional collab

Attention to detail

Time management

Communication skills

Education

Diploma level qualification

Tools

Outlook

Excel

Word

PowerPoint

SharePoint

Job description

Cgr Services in Auckland Central invites a permanent full-time Customer Care Business Partner to coordinate VIP correspondence and escalated complaint management. You will log, monitor and close requests per policy, and advise on handling complaints across the organization.

Ideal candidates have 3+ years in complaints management or a diploma, strong MS Office skills, and a detail-focused approach to timely resolutions. You will support warehouse and shop activities as needed.