Client Assistant

Fred Recruitment Pte Ltd; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Fred Recruitment Pte Ltd is seeking a permanent full-time Customer Care Business Partner to join the Auckland Central team. The role focuses on coordinating VIP correspondence and handling escalated complaints, ensuring requests are logged and resolved per policy.

The role also acts in an advisory capacity to support business units in managing complaints promptly and professionally within a collaborative environment.

Qualifications

• Three years of experience in complaints management or issue resolution, or holding a diploma level qualification.
• Excellent comprehension and negotiation skills
• Able to work across all levels of the organisation including the political environment.
• Excellent understanding of MS Office suite of tools, particularly Outlook, Excel, Word PowerPoint and SharePoint.
• Attention to detail, with a strong focus on delivering on time and to specification.

Responsibilities

• Coordinate VIP correspondence and second level, escalated complaint management, including assessing, assigning and case managing complaints and coordinating responses for LGOIMA and other formal customer communication.
• Log, monitor and close requests in accordance with policy, procedure and standards, aiming for timely customer-resolution.
• Provide advisory support to business units to manage complaints in a professional manner.

Skills

Complaints management

Negotiation

MS Office

Stakeholder management

Attention to detail

Education

Diploma level qualification

Tools

Outlook

Excel

Word

PowerPoint

SharePoint

Job description

Showing 39 Client Assistant jobs in North Shore

Customer Care Business Partner

We are looking for a permanent full-time Customer Care Business Partner to join our team based in Auckland Central. You will be required to work 40 hours a week Monday to Friday.

The role is to be the main point for the coordination of VIP correspondence and second level, escalated complaint management, involving assessing, assigning and case managing complaints and coordinating responses for LGOIMA and other formal customer communication.

The role is required to ensure such requests are logged, monitored and closed in accordance with policy, procedure and standards, while aiming for a resolution for the customer.

The role involves acting in an advistory capacity to support business units manage complaints in a professional and timely manner.

To be qualified for this role, you need to demonstrate:

• Three years of experience in complaints management or issue resolution, or holding a diploma level qualification, as we expect this role at an intermediate level or above.
• Excellent comprehension and negotiation skills
• Able to work across all levels of the organisation including the political environment.
• Excellent understanding of MS Office suite of tools, particularly Outlook, Excel, Word PowerPoint and SharePoint.
• Attention to detail, with a strong focus on delivering on time and to specification.

Employment type: Full time (guaranteed minimum 30 hours per week, Monday to Sunday), Permanent