Experience Coordinator

Kāpiti Coast; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Dependent leave

Thriving team culture

On-site parking

Free pools access

Staff discounts

Job summary

Kāpiti Coast District Council's Te Ara Whetū library hub is seeking an Experience Coordinator to drive venue bookings and deliver outstanding events and customer experiences. You will build relationships with businesses and organisations, coordinate seamless event delivery, and report to the Hub Lead.

This role requires energy, a customer-focused approach, and a passion for increasing bookings and community engagement in a vibrant library hub environment.

Qualifications

• Experience in customer service, hospitality, venue coordination, events, sales, marketing or relationship management.
• Current and valid NZ Driver licence.
• Ability to build and maintain strong relationships with customers, businesses and stakeholders.

Responsibilities

• Drive venue bookings and revenue opportunities for Te Ara Whetū.
• Coordinate seamless event delivery from enquiry to completion.
• Create outstanding experiences for customers at library hubs.
• Work with a passionate team and report to the Hub Lead, Te Ara Whetū.

Skills

Relationship building

Event coordination

Customer service

Sales & marketing

Networking

Stakeholder management

Organisational skills

Problem solving

Job description

The Experience Coordinator drives venue bookings and delivers exceptional events and customer experiences at Te Ara Whetū.

Te türanga | The Opportunity

Are you an experienced venue coordinator, events professional, customer experience specialist, hospitality leader, or have proven success building relationships and growing the use of community or commercial spaces?

Join the Te Ara Whetu team! We require an energetic, customer focused professional who thrives on building relationships, creating opportunities, and delivering exceptional experiences.

This is a fantastic opportunity to help establish Te Ara Whetū as a sought after destination for meetings, events, workshops and community activities. In this key position, you will drive venue bookings and revenue opportunities, coordinate seamless event delivery, and create outstanding experiences for customers from initial enquiry through to event completion. You will work alongside a passionate and supportive team and report to the Hub Lead, Te Ara Whetū.

Together, you will help create an exceptional library and hub experience for our community. As the key contact for our bookable spaces, you will actively build relationships with businesses and organisations, identify opportunities to increase bookings and revenue, and ensure every event is professionally coordinated and successfully delivered.

Help bring Te Ara Whetū to life and create experiences that keep people coming back. Join the brand new team at Kāpiti Coast District Council's first purpose built contemporary library hub and play a key role in establishing Te Ara Whetū as a vibrant destination for community, business and events.

Nā toū rourou | What you will bring

To excel in this role, you will have experience in customer service, hospitality, venue coordination, events, sales, marketing or relationship management, and hold a current and valid NZ Driver licence.

You'll also bring strong knowledge of and experience of:

• Proven ability to build and maintain strong relationships with customers, businesses and stakeholders.
• Experience identifying opportunities and converting enquiries into confirmed bookings.
• Ability to coordinate events from concept through to delivery, ensuring an exceptional customer experience.
• Strong networking skills and confidence engaging with a wide range of people.
• Experience promoting services, venues, events or programmes to grow participation and utilisation.
• Ability to identify opportunities that increase venue bookings, revenue and community engagement.
• Excellent organisational skills with the ability to manage multiple bookings, events and competing priorities.
• A proactive, solutions focused approach and a passion for exceeding customer expectations.

If you're excited to work in a community focused, energised and enthusiastic team environment, we'd love to hear from you. Come and join us in making our library an enjoyable experience for all!

Mā Kāpiti Coast District Council | About us

Located on the picturesque Kāpiti Coast, KCDC plays a pivotal role in shaping the community and environment of our region. With around 480 employees, we deliver services spanning urban planning, infrastructure, environmental stewardship, and community wellbeing- working together to create a sustainable future for our diverse communities.

Ngā huanga | What we offer

• Dependant leave - because family matters.
• Thriving team culture - we work hard and support each other.
• On-site parking - say goodbye to parking hassles.
• Free access to pools - dive into fun.
• Council staff discounts - because who doesn't love a good deal?

Closing date 1/10/2026.

Applicants must be eligible to work in New Zealand. Preferred candidates will be required to complete pre-employment checks, including drug and alcohol screening and Police checks.