User Experience Writer

Bank of New Zealand; Auckland; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Wellbeing focus

Job summary

Bank of New Zealand is seeking a UX Content Designer to research, design and implement customer-centric content for our digital channels, with a focus on the website. You will help shape clear pathways to information and create seamless content experiences in collaboration with UX Designers, Researchers and Product teams.

You will champion user research, accessibility and content standards while contributing to our content guidelines and design system in a fast-paced, supportive environment.

Qualifications

• Strategic, end-to-end content thinking from screen to system level.
• Clear, concise micro-copy for digital channels.
• Strong understanding of UX content principles and best practices.
• Excellent stakeholder communication and management.

Responsibilities

• Work with UX Designers, Researchers, Product Managers and developers to craft accessible digital experiences.
• Attend project planning and discovery workshops with stakeholders and the broader team.
• Contribute to content guidelines, processes and design system.
• Translate insights from user research and analytics into content solutions.
• Edit and collaborate on content with team members.

Skills

Micro-copy writing

Content strategy

Stakeholder management

UX principles

Collaboration

Job description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. No two days are the same.

We have an exciting 12 month fixed-term opportunity for you! We’re looking for a Content Designer to research, design, and implement customer-centric content for our digital channels. The role has a focus on our website.

In the UX Content Team, it's our job to be the voice of the customer. That means designing clear pathways to information, producing seamless content and flows, increasing digital activation and usage, and championing user research to make informed decisions.

We work flexibly, and wellbeing is a priority at BNZ. We look after each other, both in the bank and in the UX Content team, and you can always bring your whole self to work.

What are 5 day to day tasks the person in this role will complete?

• Working closely with UX Designers, UX Researchers, Product Managers, and development teams to craft clear, accessible, digital experiences.
• Attending project planning meetings and discovery workshops with stakeholders and wider team members.
• Contributing to our content guidelines, processes, and design system.
• Translating insights from user research and analytics into content solutions.
• Editing and collaborating on content with team members.

What attributes will you need to be successful in this role?

• The ability to think strategically about content, from an individual digital screen through to a systems level.
• Expertise and experience in writing clear, concise micro-copy for digital channels.
• A deep understanding of UX design and content principles, and best practices.
• Excellent stakeholder communication and management skills.
• An understanding of accessibility for digital channels.
• Experience working with designers, researchers, and developers.
• Being passionate about words and content strategy is a must!

What is the team culture and environment like?

The two most important ingredients are fun and passion – we’re a tight-knit crew who love the work we do. We enjoy each other's company, and share lots of coffees, laughs, and Wordles.

What projects / work will the candidate be working on now and into the next year?

This is an exciting time for the UX Content team. We've got a strong foundation and the next couple of years will be about building out our digital experiences and capabilities. You'll be working on fresh projects to help deliver industry-leading digital experiences.

"Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 02 November 2026

Please note the official job title is UX Content Designer.

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.