Unit Manager - Hospitality Operations & Team Leader

Compass Group New Zealand; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Supportive team environment

Diverse operational settings

Competitive remuneration

Meaningful community impact

Job summary

Compass Group New Zealand is seeking experienced hospitality and service leaders to express interest in Unit Manager opportunities across our sites. You will lead site operations, develop high-performing teams and deliver outstanding customer experiences while driving financial performance and operational success.

We value strong leadership, people development, customer service excellence, and a passion for continuous improvement.

Qualifications

• Proven leadership experience in hospitality, catering, retail, or service environments.
• Strong people management and team development skills.
• Exceptional customer service focus.
• Sound financial and commercial acumen.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for operational excellence and continuous improvement.

Responsibilities

• Lead and motivate a team to deliver exceptional service outcomes.
• Manage day-to-day operations, staffing, and performance.
• Build strong relationships with clients and stakeholders.
• Drive financial performance, budgeting, and cost control.
• Ensure compliance with health, safety, and food safety standards.
• Identify opportunities to improve operational efficiency and customer satisfaction.
• Foster a positive workplace culture focused on teamwork and accountability.

Skills

Leadership experience

People management

Customer service

Financial acumen

Prioritization

Operational excellence

Job description

Compass Group New Zealand is seeking experienced hospitality and service leaders to express interest in Unit Manager opportunities across our sites. You will lead site operations, develop high-performing teams and deliver outstanding customer experiences while driving financial performance and operational success.

We value strong leadership, people development, customer service excellence, and a passion for continuous improvement.