Travel Customer Representative

Kim Luxe Travel; Hamilton; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Step-by-step training

Opportunities for growth

Access to travel perks

Supportive team environment

Job summary

A travel service provider seeks a friendly Travel Customer Representative based in Hamilton, New Zealand. You'll support clients from inquiry to return, assisting with reservations and providing detailed travel information. Ideal candidates have customer service experience, are organized, and enjoy helping others. This remote position offers flexible hours, step-by-step training, and access to travel perks.

Qualifications

• Customer service experience preferred, any industry welcome.
• Strong attention to detail and organization is necessary.
• Ability to communicate effectively and enjoy helping others.

Responsibilities

• Assist clients with travel questions via various communication channels.
• Confirm reservations and review itineraries for clients.
• Provide detailed information about destinations and travel policies.
• Follow up with travelers to ensure readiness for departure.
• Escalate complex issues while maintaining a positive experience.

Skills

Friendly and patient communication

Customer service experience

Organized and dependable

Comfortable using online tools

Interest in travel

Job description

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture