Travel Content Operations Specialist — AI & Automation

Flight Centre Travel Group; New Zealand; On-site; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Staff discounts on travel

Learning & development opportunities

Career advancement across global teams

Employee benefits & discounts

Job summary

Flight Centre Travel Group seeks a Travel Operations Specialist – Content to lead content distribution, load optimisation and associated systems across the Global Supply team. You will provide expert third-level support, work with brands, corporate accounts and offshore partners, and harness AI to boost accuracy and efficiency.

You will drive automation initiatives, engage stakeholders, and contribute to continuous improvement and revenue optimisation across Flight Centre’s global content

Qualifications

• Minimum of 3+ years' travel industry experience.
• Experience working with GDS systems, including ticketing.
• Demonstrated problem solving and root cause identification skills.
• Exceptional communication and stakeholder engagement skills.

Responsibilities

• Handle third level support escalations through multiple channels and document issues clearly.
• Proactively identify trends and streamline operational processes.
• Collaborate on automation, AI and offshoring to enhance productivity.
• Manage automation tools including RPA and chatbots for content operations.
• Stay current with AI and automation developments relevant to content load and optimisation.
• Engage with stakeholders to identify risks and opportunities.
• Develop knowledge articles with AI tools to support documentation.
• Upskill Support and Offshore teams to improve service delivery.
• Maintain and optimise content and relationships across suppliers and brands.

Skills

GDS systems experience

Stakeholder engagement

Problem solving

Process improvement

Automation & AI familiarity

Tools

Automation tools

Robotic Process Automation

Chatbots

Job description

Flight Centre Travel Group seeks a Travel Operations Specialist – Content to lead content distribution, load optimisation and associated systems across the Global Supply team. You will provide expert third-level support, work with brands, corporate accounts and offshore partners, and harness AI to boost accuracy and efficiency.

You will drive automation initiatives, engage stakeholders, and contribute to continuous improvement and revenue optimisation across Flight Centre’s global content